Principal ServiceNow Developer

General Dynamics Information Technology

. Design, build, and customize ServiceNow applications and ITSM modules, including Incident, Problem, and Change Management .

Posted 9/18/2026full-timeRemote • United StatesLead💰 $123,250 - $166,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing, building, and customizing ServiceNow applications and ITSM modules, with strong scripting skills in JavaScript and proficiency in integrating systems using REST and SOAP. Capable of leading customer interactions, mentoring team members, and driving process improvements while maintaining relevant certifications.

Highest-signal resume keywords

ServiceNow Application DevelopmentJavaScript ScriptingREST/SOAP IntegrationServiceNow Certified Systems AdministratorITSM Module Customization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ApplicationsITSM ModulesBusiness RulesScript IncludesSOAPRESTImport SetsTransform MapsCMDBAgile Software Testing

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsOrganizational SkillsTime-Management Skills

Tools & Technologies

ServiceNowDashboardsReportsData AnalysisUser Interfaces

Certifications & Qualifications

ServiceNow Certified Systems Administrator

Industry Keywords

ITSMTechnical AuthorityProcess ImprovementCustomer DeliverablesStakeholder Management

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Design, build, and customize ServiceNow applications and ITSM modules, including Incident, Problem, and Change Management
Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements
Integrate ServiceNow with other systems using REST/SOAP and related technologies
Perform administration including user and role management, system maintenance, and health checks
Customize user interfaces, forms, and workflows
Provide end-user support and troubleshoot integrated processes and platform functionality
Define and create reports, dashboards, and data analysis products with end users, stakeholders, and management
Participate in IT technical process reviews, postmortems, and continual process improvement
Maintain current ServiceNow and industry certifications and obtain additional certifications
Communicate technical authority, contribute to whitepapers, BOEs, and design documents, and lead customer demos
Drive methodology changes, manage customer deliverables, resolve process issues, and shape standards
Mentor junior team members, support staff development, lead knowledge shares, and lead innovation projects and technology pilots

Requirements

What you’ll need

Technical Training, Certification(s) or Degree
5+ years of related experience
Expertise developing and customizing ServiceNow applications and ITSM modules
Proficiency with SOAP, REST, and web services, including creating and consuming them
Strong scripting skills in at least one language, preferably JavaScript
Understanding of Import Sets, Transform Maps, and the CMDB
Ability to analyze requirements, troubleshoot issues, and develop technical solutions
Analytical, problem-solving, and debugging skills
Understanding of the Agile software testing process and lifecycle
Ability to identify, understand, document, and create functionality aligned with customer value streams
Ability to communicate as a high-level technical authority and contribute to whitepapers, BOEs, and design documents
Ability to lead high-stakes customer demos
Organizational and time-management skills in a rapid software development environment
Ability to learn new technologies quickly
Ability to drive methodology changes, manage customer deliverables, resolve process issues, and shape standards
Good communication skills for managing customer interactions and negotiating with technical and non-technical stakeholders
Ability to collaborate with and influence stakeholders, mentor junior team members, support staff development, lead knowledge shares, and lead innovation projects and technology pilots
ServiceNow Certified Systems Administrator certification
US citizenship is not required
Must currently possess no clearance; no clearance or public trust required

Benefits

Comp & perks

Comprehensive medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan with pre-tax and post-tax contributions and company match
Full-flex work weeks
Paid time off, including vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave
Typically 15 days of paid leave per calendar year
10 paid holidays per year
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
AI-powered career tool identifying career steps and learning opportunities
Internal mobility team
Wellness packages
Competitive pay
Award-winning culture of innovation and a military-friendly workplace