Principal ServiceNow Developer

General Dynamics Information Technology

. Support integration and development improvements to the ServiceNow platform .

Posted 10/17/2026full-timeRemote • United StatesLead💰 $112,840 - $143,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow platform integration, configuration, and development, with a strong command of ITIL processes and Agile methodologies. Proficient in JavaScript, REST/SOAP APIs, and CMDB architecture, ensuring high-quality outcomes and effective collaboration with cross-functional teams.

Highest-signal resume keywords

ServiceNow Certified System AdministratorJavaScript ProficiencyITIL Process UnderstandingIntegrationHub AdministrationAgile/Scrum Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationREST/SOAP API DevelopmentCMDB ArchitectureITSM Workflow DesignAutomation and OrchestrationJavaScriptGlide APIsHTML/CSSJSONXML

Soft Skills

Talent DevelopmentCustomer Delivery ManagementCollaborationTechnical DocumentationMentoring

Tools & Technologies

ServiceNowFlow DesignerBusiness RulesClient ScriptsUI PoliciesScript IncludesService CatalogIntegrationHubMID ServerAutomated Test Framework

Certifications & Qualifications

ServiceNow Certified System Administrator

Industry Keywords

ITILSDLC Best PracticesAgileScrumIncident ManagementChange ManagementProblem ManagementCSDMEnterprise Business SolutionsPublic Trust

Tech Stack

Tools & technologies

ITSMJavaScriptSDLCServiceNowSOAP

About the role

Key responsibilities & impact

Support integration and development improvements to the ServiceNow platform
Expand platform impact through module expansion, platform integration, and automation
Configure, develop, support, and maintain the ServiceNow implementation
Work with external development partners and stakeholders to develop enterprise business solutions leveraging ITIL processes
Design, configure, and advance ITSM workflows, state models, assignment rules, and user interfaces
Implement automation and orchestration using Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes
Maintain and customize Service Catalog items, record producers, and Service Portal
Maintain CI class structures, relationship mappings, and data reconciliation rules aligned with CSDM
Troubleshoot CI data accuracy, IRE rules, and transform map issues
Design and build upgrade-safe custom applications using ServiceNow Studio and Application Engine
Design, build, and troubleshoot REST/SOAP APIs, IntegrationHub spokes, and MID Server configurations
Collaborate with Product Owners, Process Managers, architects, and cross-functional teams in an Agile/Scrum environment
Translate business needs into technical designs and support platform governance
Estimate relative work effort for requests
Support platform upgrades, instance cloning, and Automated Test Framework execution
Stay current with new ServiceNow capabilities
Handle other duties as assigned

Requirements

What you’ll need

5+ years of related experience
Technical training, certification(s), or degree
Candidate must be a US Person: Green Card Holder/US Permanent Resident Alien, Refugee, Asylee, or US Citizen
ServiceNow Certified System Administrator certification
Must be able to pass a background check to obtain a position of Public Trust
Deep functional and technical command of Incident, Change, and Problem modules
Experience with CMDB architecture and scoped app development
Proficiency with JavaScript, Glide APIs, HTML/CSS, JSON, XML, and REST/SOAP
Experience with IntegrationHub and MID Server administration
Solid understanding of ITIL processes
Strong understanding of SDLC best practices and requirements gathering within an Agile/Scrum framework
Ability to contribute to proposals, technical documentation, and solution design
Proficiency leading Scrum demos, agile ceremonies, and collaborative work groups
Talent development skills, including mentoring and fostering staff growth
Ability to drive methodology improvements and resolve process gaps
Skill in managing customer delivery expectations and ensuring high-quality outcomes

Benefits

Comp & perks

Comprehensive medical plan options, including plans with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan with company match
Full-flex work weeks
Paid time off, including vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave
Typically 15 days of paid leave per calendar year
Additional 10 paid holidays per year
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
AI-powered career tool and learning opportunities
Internal mobility support
Growth and professional development opportunities
Award-winning culture of innovation and military-friendly workplace