Provider Relations Representative

General Dynamics Information Technology

. Serve as the primary point of contact for assigned providers .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $72,877 - $98,599 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in provider relations and onboarding processes, with a strong focus on communication, relationship management, and data analysis to enhance provider satisfaction and operational efficiency.

Highest-signal resume keywords

Provider Relations ExperienceCRM/Case Management ProficiencyStrong Communication SkillsLean/Six Sigma CertificationExcel/Sheets Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Provider Portal ManagementOnboarding CoordinationRoot-Cause AnalysisProcess ImprovementData Analysis

Soft Skills

Relationship ManagementPresentation SkillsFacilitation SkillsProblem-Solving SkillsMulti-Priority Management

Tools & Technologies

CRM ToolsCase Management ToolsExcelGoogle Sheets

Certifications & Qualifications

Lean/Six Sigma Green BeltProject Management Professional (PMP)

Industry Keywords

Provider ServicesHealth Plan OperationsClaims OperationsCredentialing RequirementsFederal Healthcare Programs

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned providers
Conduct regular provider touchpoints and executive-level check-ins/QBRs as needed
Track provider sentiment and satisfaction and drive action plans
Document interactions, decisions, and follow-ups in CRM/case management tools
Coordinate end-to-end provider onboarding and orientation
Coordinate portal registration and EFT setup
Standardize onboarding checklists, timelines, and handoffs
Monitor onboarding milestones and remove blockers
Deliver provider training through webinars, welcome packets, and job aids
Maintain FAQs, guides, and reference materials
Resolve escalated issues involving claims, credentialing, EFT, enrollment, and portal access
Perform root-cause analysis and track remediation to closure
Promote portal self-service workflows and assist with troubleshooting
Increase EFT adoption and support banking/EFT data verification and updates
Partner cross-functionally with Provider Data, Credentialing, Contracting, Claims, Finance, Clinical Operations, Communications, and IT
Represent provider needs in workgroups and report measurable outcomes
Maintain dashboards and logs for satisfaction, resolution, onboarding, case aging, portal adoption, and SLA compliance
Analyze trends and contribute to process improvement, templates, scripts, and automation
Maintain audit-ready documentation and safeguard provider information

Requirements

What you’ll need

3+ years in provider relations/provider services or health plan operations
Strong communication, presentation, facilitation, and relationship-management skills
Proficiency with provider portals and CRM/case management tools
Solid Excel/Sheets capability
Ability to manage multiple priorities, meet SLAs, and produce clear documentation
Bachelor’s degree preferred
Experience supporting federal or government-sponsored healthcare programs preferred
Familiarity with claims operations, EDI, credentialing requirements, and provider directory standards preferred
Lean/Six Sigma or project management credential (e.g., Green Belt, PMP) preferred
US citizenship is not required
Less than 10% travel required

Benefits

Comp & perks

Full-flex work week
401(k) with company match
Comprehensive health and wellness packages
Internal mobility support
Paid education and certifications
Professional growth opportunities
Paid vacation and holidays
Medical plan options, including some with Health Savings Accounts
Dental plan options
Vision plan
Paid sick and personal time
Paid parental, military, bereavement, and jury duty leave
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance