Provider Relations Specialist – CCE, Network Support

General Dynamics Information Technology

. Serve as primary Provider Services point of contact for assigned Clinical Centers of Excellence (CCEs) .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $19 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in provider relations and healthcare operations, with a strong focus on relationship management, communication, and problem-solving. Proficient in coordinating provider onboarding, enrollment, and credentialing processes while maintaining effective stakeholder engagement.

Highest-signal resume keywords

Provider Relations ExperienceHealthcare Operations KnowledgeProvider Enrollment and CredentialingRelationship Management SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Provider Lifecycle ProcessesClaims ManagementContracting and ParticipationWorkflow ManagementProvider Data Management

Soft Skills

Communication SkillsProblem-Solving SkillsPresentation SkillsFollow-Through SkillsRelationship Management

Tools & Technologies

CRM SystemsTicketing SystemsProvider Management SystemsJIRAMicrosoft Office Applications

Certifications & Qualifications

MBI (T2) Public Trust

Industry Keywords

Clinical Centers of ExcellenceHealthcare Program StakeholdersNetwork ManagementOperational ProcessesProvider Services

About the role

Key responsibilities & impact

Serve as primary Provider Services point of contact for assigned Clinical Centers of Excellence (CCEs)
Develop working relationships and understand CCE provider-network and operational needs
Conduct regular outreach to identify provider concerns, access issues, emerging needs, and service-improvement opportunities
Support CCE provider nominations and referrals through documentation, research, tracking, and routing
Coordinate with Provider Network/Contracting staff on practitioners, specialists, facilities, and HDOs needed for member access or continuity of care
Provide status updates on provider nominations, affiliation, onboarding, and Provider Services activities
Facilitate communication between CCEs and Provider Services on provider participation and operational issues
Support providers and HDOs with WTCHP requirements, operational processes, portal utilization, Terms & Conditions, roster submission, EFT, enrollment, and ongoing participation
Educate providers and CCE stakeholders on WTCHP processes, policies, workflows, and network-participation changes
Coordinate provider onboarding and orientation activities
Research and resolve escalated provider issues, including recurring or systemic concerns
Partner with Provider Data, Credentialing, Claims, Contracting/Recruitment, and other operational teams while maintaining communication ownership
Identify trends in inquiries, escalations, access concerns, and administrative barriers for Provider Services leadership
Maintain documentation in workflow and tracking systems, including JIRA where applicable
Participate in CCE meetings, operational workgroups, provider education sessions, and stakeholder forums
Support reporting on CCE engagement, provider nominations, outstanding issues, network access concerns, and resolution turnaround times
Promote a high-touch service model supporting uninterrupted WTCHP member access to care

Requirements

What you’ll need

3+ years of related experience
Three or more years of experience in provider relations, provider services, healthcare operations, health plan operations, network management, or a related healthcare environment
Bachelor's degree preferred or equivalent combination of education and relevant professional experience
Experience working directly with provider organizations, hospitals, medical groups, clinical practices, or healthcare program stakeholders strongly preferred
Working knowledge of provider enrollment, credentialing, provider data, contracting/participation, claims, and provider lifecycle processes
Strong relationship-management, communication, presentation, problem-solving, and follow-through skills
Ability to coordinate issues across multiple operational departments while maintaining ownership of the stakeholder experience
Ability to manage multiple priorities, track open items through resolution, and communicate effectively with internal and external stakeholders
Proficiency with Microsoft Office applications preferred
Experience with workflow, CRM, ticketing, or provider management systems preferred
US citizenship is not required
Must currently possess no clearance; must be able to obtain no clearance
MBI (T2) public trust/other requirement

Benefits

Comp & perks

Comprehensive benefits and wellness packages
401K with company match
Competitive pay
Paid time off
AI-powered career tool identifying career steps and learning opportunities
Internal mobility team focused on career goals
Medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan options
Full flex work weeks where possible
Vacation, sick, personal time, holiday, paid parental, military, bereavement, and jury duty leave
15 days of paid leave per calendar year for new employees, prorated based on date of hire
10 paid holidays per year, prorated based on date of hire
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
Award-winning culture of innovation
Military-friendly workplace