Quality Process Manager

General Dynamics Information Technology

. Lead enterprise quality management across Infrastructure Operations supporting the Department of Veterans Affairs .

Posted 10/21/2026full-timeAustin • Texas • United StatesMid-LevelSenior💰 $97,968 - $120,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in enterprise quality management, performance analysis, and process governance within IT environments, ensuring compliance with federal performance standards and effective stakeholder communication. Proficient in developing quality control plans, performance dashboards, and process improvements to enhance operational efficiency.

Highest-signal resume keywords

Quality Management LeadershipPerformance AnalysisProcess GovernanceITSM UnderstandingQuality Management Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality Control PlansPerformance DashboardsCompliance EvaluationTechnical Documentation EvaluationProcess ImprovementPerformance MeasurementCorrective-Action ProcessesAudit Artifacts DevelopmentWorkflow AnalysisOperational Output Evaluation

Soft Skills

Analytical SkillsStakeholder CommunicationCollaboration

Tools & Technologies

Enterprise Reporting ToolsPerformance AnalyticsQuality Measurement SystemsDashboards

Certifications & Qualifications

Six SigmaLeanITILv4

Industry Keywords

Federal Performance StandardsVA ComplianceQuality Assurance SurveillanceQASP Evaluation CriteriaRegulated Environments

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Lead enterprise quality management across Infrastructure Operations supporting the Department of Veterans Affairs
Ensure deliverables, operational outputs, and service line activities meet VA performance standards
Oversee quality governance and develop and maintain quality control plans
Direct compliance reviews and validate documentation accuracy
Ensure adherence to VA technical, schedule, cost, staffing, and management performance metrics
Partner with service line leaders, program managers, and technical teams to measure performance and streamline workflows
Manage enterprise-wide quality measurement systems, dashboards, and performance logs
Track milestones and evaluate responsiveness and technical correctness
Coordinate cross-team process improvements and identify risks
Document resolutions and align processes across teams
Engage with VA leadership and stakeholders to clarify expectations, provide performance visibility, deliver reviews and briefings, and incorporate feedback
Identify process gaps, modernize documentation, strengthen controls, mature performance measurement, and advance automation
Support stable, reliable, disciplined, repeatable, and continuously improving program delivery

Requirements

What you’ll need

Bachelor’s degree or equivalent and 5 years of experience
5+ years of related experience
Experience leading quality management, performance analysis, or process governance in enterprise IT environments
Expertise in establishing quality controls, evaluating compliance, and supporting federal performance standards
Strong understanding of ITSM, service delivery operations, and enterprise-class process management
Ability to evaluate technical documentation, deliverables, workflows, and operational outputs for completeness and accuracy
Experience developing quality plans, audit artifacts, performance dashboards, and corrective-action processes
Excellent written, analytical, and stakeholder communication skills
Ability to collaborate across service lines, technical teams, and federal organizations
Must be able to obtain a Public Trust clearance
US citizenship required
No visa sponsorship available
Desired: experience supporting VA, federal agencies, or regulated environments
Desired: Six Sigma, Lean, ITILv4, or quality-management certification
Desired: familiarity with federal performance frameworks, QASP evaluation criteria, and quality assurance surveillance methods
Desired: experience with enterprise reporting tools and performance analytics

Benefits

Comp & perks

Competitive pay
Medical plan options, including plans with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan with pre-tax and post-tax contributions and company match
Full flex work weeks where possible
Vacation, sick, personal, holiday, paid parental, military, bereavement, and jury duty leave
Typically 15 days of paid leave per calendar year
10 paid holidays per year
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
AI-enabled professional growth tools
Leadership development and internal mobility programs
Mission-focused culture supporting Veterans