Senior Business Analyst

General Dynamics Information Technology

. Support the PMO for contract management execution for the Indian Health Service Electronic Health Records Modernization program .

Posted 10/11/2026full-timeRemote • United StatesSenior💰 $97,968 - $126,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SharePoint administration, knowledge management practices, and process documentation, with a strong focus on improving workflows and coordinating communication across teams. Proven ability to manage contract execution and support federal program management with high-quality documentation and presentations.

Highest-signal resume keywords

SharePoint AdministrationKnowledge ManagementProcess DocumentationGovSlack User AdministrationOracle Cerner Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SharePointDocument LibrariesMetadata TaggingWorkflow TrackingIssue ResolutionChange ManagementServiceNowTicketing SystemsTask ManagementProcess Improvement

Soft Skills

Excellent Written CommunicationOrganizational SkillsTime ManagementPresentation SkillsIndependent Work

Tools & Technologies

SharePoint OnlineGovSlackSlackKnowledge Management ToolsStructured Documentation Systems

Certifications & Qualifications

Oracle Cerner Certification

Industry Keywords

Federal Contract ManagementPMO SupportLessons Learned ProcessContent GovernanceCompliance

Tech Stack

Tools & technologies

OracleServiceNow

About the role

Key responsibilities & impact

Support the PMO for contract management execution for the Indian Health Service Electronic Health Records Modernization program
Support knowledge management and SharePoint operations across the program
Monitor, triage, and track knowledge management tickets and coordinate resolutions
Administer SharePoint front-end functions, including creating lists and libraries, designing modern pages, and managing permissions and groups
Support development of procedures, processes, templates, and structured knowledge management artifacts
Manage and coordinate the Lessons Learned process
Support GovSlack user administration, including account creation/removal and access troubleshooting
Partner with knowledge management and functional teams on ticket resolution and content governance
Coordinate SharePoint content reviews with content owners and subject matter experts
Collect, document, and refine Lessons Learned inputs
Identify duplicate or abandoned SharePoint content and recommend cleanup actions
Identify process gaps and recommend efficiency, consistency, and performance improvements
Promote structured knowledge management practices and consistent use of templates and process documentation
Contribute to SharePoint governance maturity, compliance, content-sprawl reduction, and user experience
Drive engagement with the Lessons Learned process
Use SharePoint Online, knowledge management tools, workflows, repositories, trackers, and structured documentation systems
Prepare and deliver briefings and updates for program audiences, including leadership

Requirements

What you’ll need

Bachelor’s degree and 8+ years of experience, or equivalent combination of education and experience
Oracle Cerner certification may substitute for 3 years of required experience
Experience with SharePoint, including document libraries, metadata tagging, lists, and permissions
Proven ability to document processes
Experience supporting technical, clinical, or PMO teams
Experience supporting change management, reporting, workflow tracking, issue resolution pathways/escalation, and milestone progress tracking during development and implementation phases
Experience coordinating communication across functional teams
Ability to travel up to 25% of the year, if needed
Must be able to obtain a Public Trust Level 5 clearance
Experience with GovSlack, Slack, or other team collaboration platforms
Experience with ServiceNow or similar ticketing systems
Familiarity with knowledge management concepts and structured documentation practices
Experience supporting federal contract program managers
Task management experience and/or skills
Proactive process improvement mindset, especially in knowledge management workflows
Excellent written communication skills
Excellent organizational and time management skills; ability to manage frequently changing priorities
Ability to prepare and deliver presentations and briefings to diverse program audiences, including leadership and customers
Ability to work independently with minimal supervision and within tight deadlines
Ability to follow detailed written policies, processes, procedures, and work instructions
Ability to produce high-quality documentation

Benefits

Comp & perks

Medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan with pre- and post-tax contributions and company match
Full flex work weeks where possible
Vacation, sick, personal, holiday, paid parental, military, bereavement, and jury duty leave
Typically 15 days of paid leave per calendar year for vacations, personal business, and illness
10 paid holidays per year
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance