Senior Business Relationship Manager

General Dynamics Information Technology

. Maintain deep knowledge of company products and services .

Posted 10/16/2026full-timeRichmond • Virginia • United StatesSenior💰 $102,000 - $138,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management and customer success within the IT sector, with a strong focus on communication, problem-solving, and strategic planning to enhance service delivery and client satisfaction.

Highest-signal resume keywords

Customer Success/Enablement ExperienceRelationship ManagementInformation Security/Cybersecurity UnderstandingMicrosoft Office ProficiencyCRM Software Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessVendor RelationsAccount ManagementConflict ResolutionProblem-SolvingStrategic PlanningMeeting FacilitationPresentation SkillsClient ConsultationService Consultation

Soft Skills

Excellent Communication SkillsInterpersonal SkillsLeadership SkillsCustomer-Oriented Approach

Tools & Technologies

Microsoft OfficeCRM Software

Industry Keywords

IT SectorState and Local Government ExperienceVITA MSI ProgramInformation Security ServicesCybersecurity Services

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Maintain deep knowledge of company products and services
Build and maintain relationships with prospective and existing clients and suppliers in the VITA MSI program
Identify clients' needs and requirements and propose suitable solutions
Provide product and service consultations and guide client decision-making
Bridge gaps between GDIT and Commonwealth of Virginia agencies to improve efficiency, communication, and trust
Resolve agency and supplier complaints, issues, and escalations efficiently and promptly
Ensure client satisfaction
Contribute to strategic planning sessions aligning pipeline activities with new and improved security services for program growth
Lead meetings and present to multiple participants in person and virtually

Requirements

What you’ll need

8+ years of related work experience
Prior roles in customer success/enablement, supply chain or vendor relations, and/or account management in the IT sector
Experience as a relationship manager, in customer service, or a similar role
Ability to build and maintain strong client and business relationships
Proficiency in Microsoft Office and CRM software
Excellent communication and interpersonal skills
Conflict resolution and problem-solving skills
Leadership skills
Customer-oriented approach
Understanding of information security/cybersecurity services
Excellent customer service skills
State and local government experience a plus
Ability to lead meetings and take meeting minutes during in-person and virtual meetings
Comfortable presenting to varying audience sizes
No security clearance currently required
U.S. citizenship not required

Benefits

Comp & perks

Medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan with pre-tax and post-tax contributions and company match
Full flex work weeks where possible
Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave
Typically 15 days of paid leave per calendar year
10 paid holidays per year
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance