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Senior Manager, OPTN Membership
General Dynamics Information Technology. Oversee implementation and maintenance of accurate, secure, and up-to-date OPTN Member Tracking Tools .
Posted 10/15/2026full-timeRockville • Maryland • United StatesSenior💰 $127,500 - $172,500 per yearWebsite
About the role
Key responsibilities & impact- Oversee implementation and maintenance of accurate, secure, and up-to-date OPTN Member Tracking Tools
- Lead development and execution of the Membership Tracking Plan
- Coordinate member tracking data across OPTN IT systems
- Evaluate and recommend updates to tracking metrics
- Provide stakeholders access to tracking systems, dashboards, and documentation
- Guide development and execution of the Membership Criteria Management Plan
- Facilitate membership criteria reviews with OPTN Safety and Compliance Committees
- Maintain documentation of roles, processes, authority boundaries, and coordination needs
- Oversee the full lifecycle of membership application processing
- Implement secure workflows for application documents, review results, and decisions
- Manage communication among applicants, committees, the OPTN Board, HRSA, and contractors
- Track application outcomes and provide structured reporting
- Improve application workflows, operational efficiency, and compliance
- Establish and sustain standardized membership management processes and SOPs
- Supervise and guide teams responsible for membership tracking, criteria review, and application processing
- Monitor performance metrics and deliverables and drive continuous process improvements
- Analyze and report membership data, compliance trends, application timelines, and enforcement actions
- Provide detailed reporting to HRSA, the COR, and other stakeholders
- Maintain secure, updated documentation systems and audit readiness
Requirements
What you’ll need- Bachelor’s degree in Public Health, Healthcare Administration, Nonprofit Management, Business Administration, or a related field
- Master’s degree preferred
- At least 10 years of experience in membership services, customer service, health policy and management, consulting, or a related field
- Strong background in healthcare, membership management, nonprofit management, or regulatory environments
- Proven ability to supervise and inspire teams to achieve operational goals and exceptional member and customer service
- Expertise in analyzing data trends, compliance reports, and engagement metrics
- Exceptional written and verbal abilities
- Experience building relationships and facilitating collaboration
- Experience managing membership database systems
- Experience ensuring the security and accuracy of member data
- Able to obtain Public Trust clearance
- Must be able to commute to the HRSA/GDIT Rockville, MD office twice weekly and for meetings as needed
- Less than 10% travel required
Benefits
Comp & perks- Comprehensive medical plan options, including some with Health Savings Accounts
- Dental plan options
- Vision plan options
- 401(k) plan with company match
- Full-flex work weeks where possible
- Paid time off including vacation, sick, personal time, holidays, paid parental, military, bereavement, and jury duty leave
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- AI-powered career tool identifying career steps and learning opportunities
- Internal mobility team supporting career goals
- Award-winning culture of innovation
- Military-friendly workplace
- Competitive pay