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Senior Operations Program Manager
General Dynamics Information Technology. Oversee complex programs supporting the Centers for Medicare and Medicaid Services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare operations and policy analysis, with a strong focus on managing complex programs for the Centers for Medicare and Medicaid Services. Capable of leading remote teams, optimizing operational workflows, and ensuring compliance with regulatory standards.
Highest-signal resume keywords
Healthcare Operations ManagementPolicy Analysis ExpertiseCMS JIRA and Confluence ProficiencyTeam Leadership and MentoringPublic Trust Clearance Eligibility
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ManagementOperational Workflow DesignKPI MonitoringData AnalysisTechnical Report PreparationIncident ManagementChange ManagementPerformance Metrics TrackingLegislative ResearchHuman Centered Design
Soft Skills
Excellent Communication SkillsInterpersonal SkillsSelf-MotivatedAttention to DetailOrganizational Skills
Tools & Technologies
CMS JIRAConfluenceSalesforce
Industry Keywords
Centers for Medicare and Medicaid ServicesAffordable Care ActHealthcare PolicyContinuous ImprovementITIL Best PracticesStakeholder EngagementRegulatory ComplianceTraining and DevelopmentClient Relationship ManagementOperational Transparency
About the role
Key responsibilities & impact- Oversee complex programs supporting the Centers for Medicare and Medicaid Services
- Manage project schedules, tasks, work assignments, and contract scope
- Build and maintain client trust using a Consultant Mindset
- Provide structure, guidance, work leadership, and management to multiple remote teams of healthcare business administrators, technical writers, and training professionals
- Lead strategic structuring of operational workflows and auditing
- Design and implement frameworks to monitor operational metrics, KPIs, service-level adherence, and resource utilization
- Oversee analysis and reduction of case backlogs
- Establish governance models and continuous improvement initiatives based on ITIL best practices
- Lead incident, problem, and change management processes
- Collaborate with development teams to standardize and optimize processes
- Drive data-informed decisions and improve operational transparency and accountability
- Maintain project schedules and report milestones, project progress, and operational metrics
- Attend or facilitate client meetings, identify business needs, and recommend solutions
- Oversee delivery of reports, dashboards, and insights analyzing operations and performance metrics
- Research and track legislative and regulatory changes affecting program implementation and operations
- Present strategies connecting policy, data, and system implementation to internal teams and CMS
- Prepare technical reports and briefings based on analyzed data
- Oversee ACA and NSA communication strategies using a Human Centered Design mindset
- Execute program strategies and leadership goals
- Directly supervise and mentor team members
Requirements
What you’ll need- Bachelor's degree
- 10+ combined years of Policy Analyst, Training, and/or Healthcare Operations experience
- Experience working for the Centers for Medicare and Medicaid Services (CMS)
- Excellent oral, written, and presentation communication skills
- Ability to communicate complex technical topics to various stakeholders, management levels, and non-technical audiences
- Ability to independently lead meetings and technical calls
- Experience leading and managing teams, mentoring, and providing performance management
- Experience using CMS JIRA and Confluence tools
- Expert knowledge of health care policy, the ACA, CMS Operations, and related issues
- Experience coordinating with CMS/HHS to prepare for public release of regulations and guidance
- Experience creating schedules and timelines, tracking deliverables and metrics, and providing demonstrations and virtual trainings
- Candidate must be able to obtain Public Trust clearance
- Candidate must have lived in the United States at least three out of the last five years
- Preferred: Experience working for CMS's Center for Consumer Information and Insurance Oversight (CCIIO)
- Preferred: Experience supporting Salesforce services and development
- Preferred: Strong interpersonal skills
- Preferred: Self-motivated and well organized with strict attention to detail
- Preferred: Ability to understand and manage customer expectations
- Preferred: Ability to prioritize and work on multiple projects simultaneously
- Preferred: Excellent analytical skills and ability to integrate information from multiple sources
- Preferred: Ability to work independently and interact regularly with government and non-government stakeholders
Benefits
Comp & perks- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay
- Paid time off
- AI-powered career tool identifying career steps and learning opportunities
- Internal mobility team focused on career goals
- Medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan options
- Full flex work weeks where possible
- Vacation, sick and personal time
- Paid holidays
- Paid parental leave
- Military leave
- Bereavement leave
- Jury duty leave
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- Award-winning culture of innovation
- Military-friendly workplace