Senior Principal ServiceNow Developer

General Dynamics Information Technology

. Architect and automate enterprise IT Asset Management and CMDB capabilities .

Posted 10/16/2026full-timeRemote • United StatesSenior💰 $147,292 - $199,278 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow CMDB and IT Asset Management (ITAM), with a strong focus on Software Asset Management (SAM) and Hardware Asset Management (HAM) implementations. Proficient in JavaScript, Flow Designer, and integration with external data sources, while maintaining data governance and platform health.

Highest-signal resume keywords

ServiceNow CMDB ExpertiseSoftware Asset Management (SAM)Hardware Asset Management (HAM)JavaScript ProficiencyServiceNow Certified Systems Administrator

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow Platform ArchitectureFlow DesignerIntegration HubData CertificationDiscoveryService MappingPerformance AnalyticsREST/SOAP Web ServicesAgile Software TestingTechnical Documentation

Soft Skills

Strong Organizational SkillsExcellent Communication SkillsAnalytical Problem-SolvingMentoring Junior DevelopersTime Management Skills

Tools & Technologies

SCCMJamfIntuneActive DirectoryCoupa

Certifications & Qualifications

ServiceNow Certified Systems Administrator

Industry Keywords

Common Service Data Model (CSDM)Data Governance PoliciesLicense EntitlementsSoftware ModelsLifecycle Management

Tech Stack

Tools & technologies

AngularITSMJamfJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Architect and automate enterprise IT Asset Management and CMDB capabilities
Design and configure SAM and HAM workflows, including license entitlements, software models, normalization, reclamation, and lifecycle management
Align platform architecture with the Common Service Data Model
Maintain CMDB health through Data Certification, Discovery, Reconciliation, and Health Assessments
Develop scripts, Script Includes, Business Rules, Flow Designer workflows, and Service Portal widgets
Design and build ServiceNow integrations with SCCM, Jamf, Intune, Active Directory, Coupa, and other external data sources
Establish data governance policies for hardware and software assets
Design, configure, and customize ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer
Gather requirements from stakeholders and product owners and translate them into technical specifications
Create and maintain technical and functional documentation
Support platform upgrades, testing, and reconfiguration
Contribute to technical process reviews, postmortems, and continual process improvement
Create effort estimates for ServiceNow functionality
Provide technical guidance and perform code reviews
Create architectural documentation
Mentor junior developers and promote best practices
Maintain current ServiceNow and industry certifications and obtain additional certifications

Requirements

What you’ll need

Technical Training, Certification(s) or Degree
8+ years of related experience
Candidate must be a US Person: Green Card Holder/US Permanent Resident Alien, Refugee, Asylee, or US Citizen
Expert proficiency in ServiceNow CMDB and ITAM, including SAM and HAM
Expertise designing, implementing, and optimizing SAM, HAM, and CSDM structures
Demonstrated experience with full-cycle SAM and/or HAM implementations
Deep understanding of software licensing metrics and physical hardware asset lifecycles from procurement to disposal
Experience in ServiceNow platform architecture, Flow Designer, and Integration Hub
Proficiency in JavaScript, AngularJS, JSON, and REST/SOAP web services
Experience with ServiceNow Discovery, Service Mapping, and Performance Analytic
Experience with ServiceNow ITSM or ITOM modules
Required ServiceNow Certified Systems Administrator certification
Ability to analyze requirements, troubleshoot issues, and develop technical solutions
Understanding of Agile software testing processes and lifecycle
Ability to document and create functionality aligned with customer value streams
Ability to produce estimates and basic deployment plans
Strong organizational and time management skills
Ability to learn new technologies quickly
Excellent communication skills
Strong analytical, problem-solving, and debugging skills
Ability to coach, guide, and mentor junior developers
Must be able to pass a background check to obtain Public Trust

Benefits

Comp & perks

Comprehensive medical plan options, including plans with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan with pre-tax and post-tax contributions and company match
Full-flex work weeks where possible
Paid time off, including vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave
Typically 15 days of paid leave per calendar year
10 paid holidays per year
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
AI-powered career tool for career development
Internal mobility support
Wellness packages
Award-winning culture of innovation and military-friendly workplace