Senior ServiceNow Developer

General Dynamics Information Technology

. Serve as Technical Lead for a team of ServiceNow Developers .

Posted 9/16/2026full-timeRemote • United StatesSenior💰 $136,000 - $184,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in developing and customizing ServiceNow applications and AI solutions, with a strong focus on integration, data modeling, and service management. Proven ability to lead technical teams, drive platform enhancements, and deliver high-stakes customer demonstrations.

Highest-signal resume keywords

ServiceNow DevelopmentAI Solutions DevelopmentSOAP and REST IntegrationsServiceNow ITOM and CMDB ExpertiseTechnical Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow Applications DevelopmentAI Workflows DesignREST-based IntegrationsJavaScript ScriptingData ModelingService MappingChange Management AutomationAgile Software TestingAnalytical Problem-SolvingDebugging Skills

Soft Skills

Organizational SkillsTime ManagementCustomer InteractionStakeholder NegotiationMentoring

Tools & Technologies

ServiceNowOracle IDMOracle DatabasesGovDeliveryAgentic AINow Assist

Certifications & Qualifications

ServiceNow Certified Systems Administrator

Industry Keywords

Service Operations WorkspaceConfiguration Data GovernanceEnterprise Configuration DataCustomer-Critical Communications TrackingHigh-Level Solution Demonstrations

Tech Stack

Tools & technologies

JavaScriptOracleServiceNowSOAP

About the role

Key responsibilities & impact

Serve as Technical Lead for a team of ServiceNow Developers
Provide hands-on technical direction and leadership across platform initiatives
Design and implement custom Agentic AI workflows, AI Agents, and Now Assist Skills
Develop AI-driven Service Desk solutions using Agentic AI and Now Assist across Voice and Email support channels
Assess customer business needs and lead ServiceNow platform enhancements
Modernize and automate Change Management processes and enable external system integrations
Plan, lead, and execute Service Operations Workspace implementation and deployment
Develop custom ServiceNow applications for program-level, customer-critical communications tracking
Lead and participate in high-level ServiceNow solution demonstrations
Design, develop, and maintain REST-based integrations with Oracle IDM, Oracle Databases, and GovDelivery
Design, develop, and maintain ServiceNow ITOM and CMDB capabilities
Implement data modeling, discovery, service mapping, and governance for reliable enterprise configuration data

Requirements

What you’ll need

Technical Training, Certification(s) or Degree
8+ years of related experience
Deep, proven expertise developing and customizing ServiceNow applications, modules, and AI solutions/workflows
Expert proficiency with SOAP, REST, and web services integrations
Experience integrating with Oracle IDM, Oracle Databases, and/or GovDelivery
Expert proficiency with ServiceNow ITOM and CMDB, including data modeling, discovery, service mapping, and/or governance
Excellent scripting skills in at least one language, preferably JavaScript
Experience serving as a technical lead for a development team
Understanding of the Agile software testing process and lifecycle
Analytical, problem-solving, and debugging skills
Organizational and time management skills
Customer interaction and stakeholder negotiation skills
Ability to analyze requirements, troubleshoot issues, and develop technical solutions
Ability to identify, understand, document, and create functionality aligned with customer value streams
Ability to communicate as a high-level technical authority and contribute to whitepapers, BOEs, and design documents
Ability to lead high-stakes customer demonstrations
Ability to drive methodology changes, manage customer deliverables, and shape standards
Ability to collaborate with and influence stakeholders, mentor junior team members, support staff development, lead knowledge shares, and lead innovation projects and tech pilots
Ability to identify and learn new technologies quickly
ServiceNow Certified Systems Administrator certification
US citizenship is not required
BI Full 6C (T4) public trust requirement

Benefits

Comp & perks

AI-powered career tool identifying career steps and learning opportunities
Internal mobility team supporting career goals
Comprehensive benefits and wellness packages
401(k) with company match
Competitive pay
Paid time off
Full-flex work week
Medical plan options, including options with Health Savings Accounts
Dental plan options
Vision plan options
Vacation, sick, and personal time off
Paid holidays
Paid parental, military, bereavement, and jury duty leave
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
Remote work
Less than 10% travel