Senior ServiceNow Developer

General Dynamics Information Technology

. Build and customize ServiceNow applications, including ITSM modules such as Incident, Problem, and Change Management .

Posted 9/20/2026full-timeRemote • United StatesSenior💰 $97,968 - $126,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and customizing ServiceNow applications, particularly ITSM modules, while effectively integrating with other systems and providing end-user support. Proficient in scripting, data analysis, and agile methodologies to drive process improvements and deliver customer value.

Highest-signal resume keywords

ServiceNow Application DevelopmentSOAP and REST IntegrationJavaScript ScriptingServiceNow Certified Systems AdministratorAgile Software Testing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow CustomizationITSM ModulesBusiness RulesScript IncludesData AnalysisUser Interface CustomizationImport SetsTransform MapsCMDB ManagementTechnical Solution Development

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsOrganizational SkillsTime Management

Tools & Technologies

ServiceNowRESTSOAPWeb ServicesDashboards

Certifications & Qualifications

ServiceNow Certified Systems AdministratorTechnical Training or Degree

Industry Keywords

ITSMGovernment ProjectsTechnical SpecificationsAgile MethodologiesUser and Role Management

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Build and customize ServiceNow applications, including ITSM modules such as Incident, Problem, and Change Management
Create Business Rules and Script Includes to automate processes and meet business requirements
Integrate ServiceNow with other systems using REST, SOAP, and related technologies
Perform user and role management, system maintenance, and health checks
Customize user interfaces, forms, and workflows
Provide end-user support and troubleshoot integrated processes and platform functionality
Define and create reports, dashboards, and data analysis products with end users, stakeholders, and management
Participate in technical process reviews, postmortems, and continual process improvement
Maintain current ServiceNow and industry certifications and obtain additional certifications
Contribute to mission-critical government projects and technical specifications
Travel less than 10%

Requirements

What you’ll need

Technical Training, Certification(s) or Degree
3+ years of related experience
Experience developing and customizing ServiceNow applications and ITSM modules
Experience with SOAP, REST, web services, and creating and consuming integrations
Scripting skill in at least one language, preferably JavaScript
Exposure to Import Sets, Transform Maps, and CMDB
Ability to analyze requirements, troubleshoot issues, and develop technical solutions
Understanding of Agile software testing from smoke testing through integration and production deployment
Ability to document and create functionality aligned with customer value streams
Organizational and time management skills in a rapid software development environment
Ability to learn new technologies quickly
Good communication skills with technical and non-technical stakeholders
Analytical, problem-solving, and debugging skills
Ability to drive methodology changes, manage customer deliverables, and resolve process issues
Ability to communicate as a technical authority and contribute to proposals and technical specifications
Ability to lead Scrum demos, work groups, and team efforts
Ability to collaborate with and influence stakeholders, mentor junior team members, and support staff development
ServiceNow Certified Systems Administrator certification
Active Top Secret clearance or DOE Q Access Authorization
US citizenship required

Benefits

Comp & perks

Comprehensive medical plan options, including plans with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan with company match
Full-flex work weeks where possible
Paid time off, including vacation, sick, personal time, holidays, paid parental, military, bereavement, and jury duty leave
Typically 15 days of paid leave per calendar year
10 paid holidays per year
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
AI-powered career tool identifying career steps and learning opportunities
Internal mobility team
Award-winning culture of innovation and military-friendly workplace