Senior ServiceNow Developer – Electronic Health Records

General Dynamics Information Technology

. Set up and maintain the ServiceNow instance for the IHS Electronic Health Records Modernization program .

Posted 11/7/2026full-timeRemote • United StatesSenior💰 $108,979 - $147,443 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow ITSM and SPM modules, with a strong focus on developing and maintaining custom reports, dashboards, and workflows. Proficient in integrating systems using REST/SOAP APIs and ensuring adherence to best practices and governance.

Highest-signal resume keywords

ServiceNow ITSM ProficiencyServiceNow Reporting and Performance AnalyticsREST/SOAP API IntegrationCloud Deployment SupportPublic Trust Level 5 Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationCustom Application DevelopmentData AnalysisScript AutomationUser Interface CustomizationBusiness Rules DevelopmentKPI ReportingTransform MapsCMDB ManagementACL Understanding

Soft Skills

Analytical Problem-SolvingEffective CommunicationOrganizational SkillsTime ManagementAdaptability to New Technologies

Tools & Technologies

ServiceNowREST APIsSOAP APIsCloud SolutionsITSM Tools

Certifications & Qualifications

ServiceNow CertificationsIndustry Certifications

Industry Keywords

Electronic Health RecordsFederal Contract ManagementCloud SolutionsProcess ImprovementTechnical Process Reviews

Tech Stack

Tools & technologies

CloudITSMServiceNowSOAP

About the role

Key responsibilities & impact

Set up and maintain the ServiceNow instance for the IHS Electronic Health Records Modernization program
Develop, configure, and maintain custom ITSM reports, dashboards, and KPIs
Build and customize applications, workflows, Business Rules, UI Policies, and Client Scripts
Define and create reports, dashboards, and data analysis products with end users, stakeholders, and management
Customize user interfaces, forms, and workflows
Script and automate processes, data imports, and report generation
Integrate ServiceNow with other systems using REST/SOAP APIs
Perform platform health checks, upgrades, and user/role management
Ensure solutions follow ServiceNow best practices and platform governance
Provide end-user support and troubleshoot integrated processes and platform functionality
Participate in technical process reviews, postmortems, and continual process improvement
Maintain current ServiceNow and industry certifications and obtain additional certifications

Requirements

What you’ll need

Bachelor’s degree (additional work experience can be used in lieu of a degree)
5+ years of experience supporting cloud deployment and maintaining cloud solutions
Strong proficiency with ServiceNow ITSM and SPM modules
Proficiency with ServiceNow Reporting and Performance Analytics (PA)
Exposure to Import Sets, Transform Maps, and the CMDB
Experience with REST/SOAP APIs
Understanding of ACLs, UI Policies, and Business Rules
Ability to analyze requirements, troubleshoot issues, and develop effective solutions
Ability to identify, understand, document, and create functionality aligned with customer value streams
Organizational and time management skills in a rapid software development environment
Ability to learn new technologies quickly
Good communication skills with technical and non-technical stakeholders
Effective analytical, problem-solving, and debugging skills
Must be able to obtain a Public Trust Level 5 clearance
Ability to travel up to 25% of the year, if needed
8+ years of relevant analyst experience (desired)
Experience supporting a federal contract program manager (desired)
Experience with additional ServiceNow modules beyond ITSM and SPM (desired)
Ability to manage changing priorities (desired)
Ability to communicate effectively with internal/external teams and customers (desired)
Ability to produce high-quality documentation (desired)

Benefits

Comp & perks

Full-flex work week
401K with company match
Comprehensive health and wellness packages
Internal mobility team
Paid education and certifications
Professional growth opportunities
Cutting-edge technology learning opportunities
Paid vacation and holidays
Medical plan options, including plans with Health Savings Accounts
Dental plan options
Vision plan
Paid sick and personal time
Paid parental, military, bereavement, and jury duty leave
Up to 160 hours of paid family leave in a rolling 12 month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance