Senior System Administrator – DISA E-ICAM Program

General Dynamics Information Technology

. Provide Tier III administration and technical support for the DoW E-ICAM production environment .

Posted 11/8/2026full-timeFort Meade • Maryland • United StatesSenior💰 $110,500 - $149,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Tier III system administration and technical support within a large-scale enterprise DoD environment, with a strong focus on ICAM software, troubleshooting, and incident management. Proficient in cloud environments, particularly Microsoft Azure, and possesses a solid foundation in IT service management practices.

Highest-signal resume keywords

Tier III System AdministrationICAM Software SupportCompTIA Security+ CertificationMicrosoft Azure EnvironmentsTroubleshooting and Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root-Cause AnalysisIncident ManagementConfiguration ManagementDirectory SynchronizationActive DirectoryLDAPPowerShellPythonBashSailPoint

Soft Skills

Analytical SkillsCollaborationTechnical Knowledge Sharing

Tools & Technologies

ServiceNowCloud-Hosted SystemsIdentity TechnologiesOperational AlertsHigh-Availability Environments

Certifications & Qualifications

CompTIA Security+IAT Level II Certification

Industry Keywords

DoD EnvironmentIT Service ManagementIncident TriageChange ManagementDisaster RecoveryOperational ResilienceAgileDevSecOps

Tech Stack

Tools & technologies

AzureCloudCyber SecurityDNSITSMPythonServiceNow

About the role

Key responsibilities & impact

Provide Tier III administration and technical support for the DoW E-ICAM production environment
Troubleshoot and resolve complex incident tickets, service requests, system alerts, and production issues
Perform root-cause analysis using system logs, monitoring data, authentication flows, error messages, and configuration information
Collaborate with engineering, development, cybersecurity, integration, service management, vendor, and infrastructure teams
Administer and support ICAM software, tools, platforms, operating environments, directory services, and identity technologies
Administer and troubleshoot cloud-hosted systems and services, including Microsoft Azure environments
Troubleshoot account provisioning, authentication, authorization, entitlement, permission, and identity synchronization issues
Coordinate incident triage, technical troubleshooting, escalation, resolution, and validation
Document troubleshooting activities, findings, corrective actions, and ticket resolutions in ServiceNow
Monitor system health, availability, performance, capacity, and operational alerts
Perform system administration, configuration, maintenance, patching, and lifecycle support
Support production changes, releases, upgrades, deployments, and configuration updates
Participate in change reviews and validate systems after production changes
Identify recurring incidents, technical risks, configuration issues, and opportunities for automation or service improvement
Support problem management, root-cause analyses, corrective-action plans, continuity of operations, disaster recovery, contingency planning, system restoration, and operational resilience
Participate in Scrum calls, incident reviews, change reviews, technical exchange meetings, and other program ceremonies
Share technical knowledge and guide less-experienced team members
Perform related duties and special projects as required

Requirements

What you’ll need

Bachelor’s Degree; an additional 4 years of experience may be substituted in lieu of degree
Minimum of an active Secret clearance
3+ years of related technical experience
CompTIA Security+ certification
Another certification satisfying IAT Level II requirements, or willingness to obtain it within 90 days post hire
US Citizenship required
Demonstrated Tier III system administration support experience in a large-scale enterprise DoD environment
Experience supporting ICAM software, tools, technologies, or operating environments
Knowledge of IT service management practices, including incident, problem, change, configuration, and service-level management
Familiarity with DoD customers and work environments
Strong troubleshooting, analytical, and problem-solving skills
Experience or knowledge of LDAP, Active Directory, directory synchronization, permission groups, roles, access controls, and cloud environments such as Microsoft Azure
Desired: SailPoint experience
Desired: Knowledge of federation, single sign-on, multifactor authentication, identity governance, privileged access, or certificate-based authentication
Desired: PowerShell, Python, Bash, or Microsoft Graph
Desired: DNS, TLS, Kerberos, SAML, OAuth 2.0, and OpenID Connect
Desired: High-availability environments, continuity of operations, disaster recovery, and operational resilience
Desired: Agile or DevSecOps experience

Benefits

Comp & perks

Comprehensive medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan with ability to contribute pre-tax and post-tax dollars up to IRS annual limits
Company 401(k) match
Full flex work weeks where possible
Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
AI-powered career tool identifying career steps and learning opportunities
Internal mobility team supporting career goals
Wellness packages
Opportunities for professional growth
Military-friendly workplace