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ServiceNow Developer – Administrator
General Dynamics Information Technology. Maintain, enhance, and support the ServiceNow platform .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in maintaining and enhancing the ServiceNow platform, with strong skills in JavaScript and ServiceNow scripting. Capable of troubleshooting issues, performing system administration, and implementing innovative improvements based on platform trends.
Highest-signal resume keywords
ServiceNow Platform SupportJavaScript ProficiencyBusiness Rules DevelopmentAgile/Scrum ExperienceCertified System Administrator (CSA)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow AdministrationBusiness RulesClient ScriptsFlow DesignerCMDB FundamentalsIntegration HubREST APIsPerformance AnalyticsTechnical DocumentationTroubleshooting
Soft Skills
Strong CommunicationCollaborative Problem Solving
Tools & Technologies
ServiceNowAgile/Scrum Methodologies
Certifications & Qualifications
Certified System Administrator (CSA)
Industry Keywords
ITIL ConceptsService CatalogData Quality ReviewsSystem Performance MonitoringEmerging ServiceNow Trends
Tech Stack
Tools & technologiesJavaScriptServiceNow
About the role
Key responsibilities & impact- Maintain, enhance, and support the ServiceNow platform
- Monitor system performance and troubleshoot incidents
- Work with senior developers to resolve complex issues
- Perform day-to-day administration of service requests
- Maintain CMDB and discovery accuracy through updates, reporting, and data quality reviews
- Configure and develop basic to intermediate functionality using Business Rules, Client Scripts, Script Includes, and Flow Designer
- Assist with simple integrations using Integration Hub or scripted REST APIs under senior developer guidance
- Create and maintain technical documentation
- Stay informed about ServiceNow platform updates and features
- Identify opportunities to streamline administrative tasks and improve platform usability
- Recommend and implement innovative system improvements based on emerging ServiceNow trends
Requirements
What you’ll need- 3–5+ years of experience supporting or developing on the ServiceNow platform
- Working knowledge of JavaScript and ServiceNow scripting fundamentals
- Hands-on experience with Business Rules, UI Policies, Client Scripts, Service Catalog, basic workflows/Flow Designer, and CMDB fundamentals
- Ability to troubleshoot issues logically and work collaboratively to solve problems
- Strong communication and documentation skills
- Experience working in Agile/Scrum environments
- Ability to pass a CMS background check
- Must have resided in the US at least 3 of the last 5 years to obtain a Public Trust
- Work visa sponsorship will not be provided
- Preferred: Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience
- Preferred: Certified System Administrator (CSA) certification
- Preferred: Additional ServiceNow certifications or micro-certifications
- Preferred: Familiarity with REST APIs and basic integration concepts
- Preferred: Understanding of ITIL concepts
- Preferred: Experience with Performance Analytics, reporting, or dashboard creation
Benefits
Comp & perks- Full-flex work week with core work hours Monday–Friday 9:00 AM ET–3:00 PM ET
- 401(k) with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Paid vacation and holidays
- Medical plan options, including some with Health Savings Accounts
- Dental plan options
- Vision plan options
- Paid time off including vacation, sick, personal, parental, military, bereavement, and jury duty leave
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- Remote work