ServiceNow System Administrator

General Dynamics Information Technology

. Perform daily configuration and operational tasks for the ServiceNow platform and supporting systems .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSenior💰 $72,250 - $97,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow administration, including configuration, operational maintenance, and user management, while ensuring compliance with NIH and NIAID security standards. Proficient in system performance analysis, troubleshooting, and documentation practices to support ITSM and IT operations workflows.

Highest-signal resume keywords

ServiceNow AdministrationSystem Performance AnalysisUser ManagementBasic Scripting SkillsServiceNow Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNowJavaScriptSystem AdministrationConfiguration ManagementOperational MaintenanceMonitoringTroubleshootingAPI InteractionsLog AnalysisCapacity Analysis

Soft Skills

Problem-Solving SkillsCommunication SkillsCustomer Support Competency

Tools & Technologies

ITSMITOMCMDBDiscoveryService MappingIntegration HubMID Servers

Certifications & Qualifications

ServiceNow CertificationCSA

Industry Keywords

NIHNIAIDCompliance-Driven Federal EnvironmentsChange ManagementOperational Checklists

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Perform daily configuration and operational tasks for the ServiceNow platform and supporting systems
Monitor and optimize system performance, resource utilization, data throughput, and platform stability
Conduct system capacity analysis and assist with long-term scalability planning
Maintain and administer user accounts, roles, permissions, and access controls according to NIH and NIAID security standards
Support configuration updates, scheduled maintenance, patch application, troubleshooting, and routine system health checks
Assist users with accessing and using business systems, providing Tier 2 support for ServiceNow and related tools
Monitor integrations, jobs, and transactions for reliability and timely execution
Coordinate with developers, architects, and business analysts on deployments and operational readiness for releases
Maintain documentation for procedures, configurations, operational tasks, change records, and runbooks
Perform log reviews, error analysis, and basic root cause analysis for operational incidents
Support backup, restore, and disaster recovery testing for continuity-of-operations requirements
Participate in formal and informal review checkpoints throughout the development and release lifecycle
Support the NIH/NIAID ServiceNow environment and related platforms across ITSM, ITOM, CMDB, SecOps, VR, and integrated systems

Requirements

What you’ll need

Ability to obtain and maintain NIH Public Trust
Bachelor’s Degree (or equivalent experience)
3 or more years of experience performing system administration in a large computer-based environment
Hands-on experience administering or supporting ServiceNow, including configuration, operational maintenance, user management, workflows, or integrations
Basic scripting skills, including JavaScript or equivalent scripting ability used within ServiceNow or similar enterprise platforms
Experience performing daily system operations, configuration updates, maintenance, patching, and monitoring
Familiarity with ITSM or IT operations workflows
Experience assisting users with system access, navigation, and troubleshooting
Experience documenting procedures and following structured change management practices
Ability to analyze system performance, resource utilization, and capacity trends
Strong problem-solving skills, communication skills, and customer support competency
ServiceNow certification such as CSA or related module-specific certification
Experience supporting ServiceNow ITOM, CMDB, Discovery, Service Mapping, or Integration Hub
Experience configuring and supporting MID Servers
Experience with REST or SOAP API interactions
Familiarity with log analysis tools or platform monitoring dashboards
Experience supporting compliance-driven federal environments
Experience creating runbooks, SOPs, and operational checklists
Experience troubleshooting basic JavaScript or platform logic issues
US citizenship is not required
Ability to work remotely from any location

Benefits

Comp & perks

Comprehensive benefits and wellness packages
401K with company match
Competitive pay
Paid time off
AI-powered career tool identifying career steps and learning opportunities
Internal mobility team focused on career goals
Medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
Ability to contribute pre-tax and post-tax to 401(k) up to IRS annual limits
Full flex work weeks where possible
Vacation, sick, personal time, holiday, paid parental, military, bereavement, and jury duty leave
Typically 15 days of paid leave per calendar year
10 paid holidays per year
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance