VDI / Cloud Operations & Maintenance Engineer – TS/SCI Required

General Dynamics Information Technology

. Provide day-to-day operational support and sustainment for enterprise VDI and cloud environments .

Posted 10/25/2026full-timeSavannah • Maryland • United StatesSeniorLead💰 $106,250 - $143,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise VDI and cloud environments, with strong capabilities in systems administration, troubleshooting, and operational support. Proficient in utilizing virtualization platforms and ensuring cybersecurity compliance while collaborating effectively across technical teams.

Highest-signal resume keywords

Enterprise VDI SupportCloud Operations ManagementVMware Horizon AdministrationActive Directory ManagementTop Secret/SCI Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems AdministrationVirtualizationCloud ComputingTroubleshootingPowerShell ScriptingPerformance MonitoringIncident ManagementConfiguration ManagementVulnerability ManagementCybersecurity Compliance

Soft Skills

Strong CommunicationCollaboration SkillsIndependent Work

Tools & Technologies

VMware HorizonCitrixAzure Virtual DesktopWindows-based EnvironmentsEnterprise Monitoring Platforms

Certifications & Qualifications

Bachelor's Degree in Information TechnologyDoD 8570.01-M IAT Level II CertificationIAT II 8570 Baseline Certification (Security+ CE)

Industry Keywords

VDICloud EnvironmentsCybersecurity ComplianceOperational SupportUS Army Intelligence and Security Command

Tech Stack

Tools & technologies

AzureCitrixCloudCyber SecurityDNSVMware

About the role

Key responsibilities & impact

Provide day-to-day operational support and sustainment for enterprise VDI and cloud environments
Partner with customer personnel and networking, cybersecurity, storage, endpoint, and application support teams
Monitor system health, availability, performance, capacity, and operational trends
Support virtual desktop platforms, cloud resources, and infrastructure services
Perform daily operations and maintenance for enterprise VDI and cloud environments
Respond to alerts, incidents, and service disruptions
Diagnose and resolve issues involving virtual desktops, virtual machines, operating systems, applications, authentication, networking, storage, and infrastructure components
Administer cloud and virtualization platforms, including provisioning, modification, and decommissioning of resources
Manage desktop pools, user assignments, profiles, policies, operating system images, and application delivery services
Execute approved patching, software updates, configuration changes, and maintenance activities
Review logs, alerts, system events, and performance data to identify root causes and corrective actions
Participate in incident management, problem management, service request fulfillment, and operational support processes
Maintain incident records, troubleshooting documentation, configuration changes, maintenance actions, SOPs, procedures, and system documentation
Coordinate with technical support organizations to resolve infrastructure issues and ensure service continuity
Support vulnerability remediation and cybersecurity compliance
Conduct post-maintenance verification and functional testing
Identify recurring operational challenges and recommend reliability and efficiency improvements
Provide knowledge transfer and technical assistance to operations and support personnel
Participate in scheduled maintenance windows and other operational activities
Support US Army Intelligence and Security Command (INSCOM) mission operations

Requirements

What you’ll need

Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent combination of education and experience
7+ years of systems administration experience
4+ years supporting enterprise VDI, virtualization, cloud operations, or related infrastructure environments
Experience supporting enterprise VDI and virtualization platforms such as VMware Horizon, Citrix, Azure Virtual Desktop, or equivalent technologies
Experience administering Windows-based enterprise environments
Strong knowledge of Active Directory, Group Policy, DNS, DHCP, authentication services, networking, and core infrastructure technologies
Experience troubleshooting virtual machines, operating systems, applications, connectivity, authentication, and performance-related issues
Familiarity with cloud compute, storage, networking, identity, and monitoring services
Experience using enterprise monitoring and management platforms
Ability to analyze logs, alerts, and performance metrics to diagnose and resolve operational issues
Strong communication and collaboration skills; ability to work independently across multiple technical teams
Experience with PowerShell or other administration and automation scripting languages
Experience with vulnerability management, remediation, and cybersecurity compliance requirements
Top Secret/SCI clearance
DoD 8570.01-M IAT Level II Computing Environment Certification required prior to support on contract
IAT II 8570 Baseline Certification (Security+ CE or equivalent)
Willingness and ability to attain a CI Polygraph for certain positions as determined by the contract
Ability to perform moderately strenuous activity, including lifting IT hardware and reaching, bending, or kneeling
Willingness to travel as required to support the mission

Benefits

Comp & perks

Comprehensive medical plan options, including plans with Health Savings Accounts
Dental plan options
Vision plan options
401(k) plan with company match
Flexible work weeks where possible
Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave
Short- and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
AI-powered career tool identifying career steps and learning opportunities
Internal mobility team supporting career goals
Award-winning culture of innovation
Military-friendly workplace
Competitive pay