Global IT Assistant

Generation

. Coordinate day-to-day IT support requests from staff and affiliates, ensuring issues are logged, triaged, and resolved or escalated within agreed-upon timelines .

Posted 10/20/2026full-timeRemote • KenyaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in IT support processes, ticketing systems, and software licensing while maintaining strong organizational skills for effective documentation and invoice tracking. Capable of effective communication with cross-functional teams and vendors to ensure timely resolution of IT-related issues.

Highest-signal resume keywords

IT Support ProcessesTicketing SystemsInvoice TrackingOrganizational SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportSoftware LicensingDocumentation ManagementTicketing SystemsInvoice Processing

Soft Skills

Attention to DetailPrioritizationCross-Functional Communication

Tools & Technologies

ExcelFinance ToolsInvoicing Systems

Industry Keywords

IT ProcurementVendor CoordinationSoftware RequestsInventory Management

About the role

Key responsibilities & impact

Coordinate day-to-day IT support requests from staff and affiliates, ensuring issues are logged, triaged, and resolved or escalated within agreed-upon timelines
Serve as the first point of contact for IT-related issues, guiding staff to the right resolution path
Upload and track IT-related invoices for processing, keeping accurate records to support budget tracking and payment follow-up
Follow up on software requests through submission, approval, licensing, and user provisioning
Coordinate with vendors and the Digital team on IT hardware and software procurement
Maintain organized documentation of IT tickets, invoices, licenses, and vendor contracts
Log, triage, and follow up on IT support tickets according to defined priorities and timelines
Upload IT-related invoices into the finance/accounting system and track them through payment
Coordinate with vendors to resolve invoice discrepancies or missing documentation
Maintain an up-to-date inventory of software licenses, renewals, and IT equipment
Support IT account setup and access during staff onboarding and offboarding
Prepare periodic status reports on open tickets, pending invoices, and software requests for the Digital Team

Requirements

What you’ll need

Basic understanding of IT support processes, ticketing systems, and software licensing
Strong organizational skills and attention to detail, particularly for invoice and documentation tracking
Effective communication with cross-functional teams, vendors, and stakeholders
Ability to prioritize and follow up on multiple requests simultaneously
Proficiency with basic office and finance tools (e.g., Excel, ticketing/invoicing systems)
Fluent in English
Desirable: conversational Spanish
One year of experience in a similar role

Benefits

Comp & perks

Full-time employment
Remote work arrangement