Generation

Affiliate Manager

• Oversee the Global Curriculum & Instruction team’s program implementation, instructional strategy, and strategic support model across Generation’s 17 countries and direct implementation projects
• Develop and execute the vision and operating model for the Affiliate Support Team
• Directly manage and coach regional and functional Global C&I Leads
• Provide strategic guidance, problem-solving, and program implementation support to affiliate C&I leaders and CXOs
• Serve as strategic thought partner to regional and country leadership on learning quality, instructional effectiveness, and program implementation
• Monitor teaching and learning health through regional engagement, one-to-one meetings, implementation data, and learner outcomes
• Identify risks and opportunities, support strategic decisions, and resolve complex stakeholder, implementation, and instructional quality challenges
• Drive Generation’s global instructor support strategy and oversee initiatives such as the Learning & Teaching rubric
• Develop processes and lead initiatives to improve program implementation and internal C&I operations
• Sharpen instructional strategy for AI-enabled learning environments
• Evolve the instructional model for rapid instructor onboarding, coaching, and quality assurance as affiliates shift to a Training Service Provider delivery model
• Set the vision and instructional strategy for Generation Direct programs in Ghana, the United States, and Colombia, plus new direct-run geographies or experiments
• Set and execute instructional experiment strategies, supervise adoption, and disseminate learnings across affiliates
• Support Generation Direct operations by coaching and supervising Generation Direct Leads
• Conduct performance evaluations, professional development, check-ins, recruitment, hiring, and onboarding for Global C&I team members
• Lead continuous improvement of C&I processes, tools, and systems
• Collaborate with senior leadership on strategic shifts, team structures, roles, responsibilities, and ways of working
• Provide reporting and actionable feedback to senior leadership on support-service effectiveness and impact
• Analyze performance metrics, identify improvement opportunities, and use data to drive decisions
• Oversee global sharing of learning and teaching best practices
• Contribute to hiring, onboarding, and professional development of country C&I leaders and senior teams

Director of Curriculum & Instruction, Affiliate and Partner Support

Program Coordinator

• Coordinate execution of training-phase logistics and operational activities across Generation Colombia programs
• Serve as the main point of contact for learners, responding to inquiries, tracking requests, and escalating issues
• Execute learner onboarding activities, including preparation, readiness validation, and attendance documentation
• Support day-to-day program delivery and monitor learner experience and TSP operational execution
• Identify, document, troubleshoot, and help resolve operational risks and issues
• Track learner progress, engagement, and outcomes using monitoring tools and interim performance reports
• Execute learner stipend and resource distribution processes for laptops, internet access, cameras, and economic support
• Monitor resource use and compliance with program policies
• Support mentorship execution, track participation, identify dropout risks, and improve retention and graduation outcomes
• Participate in weekly calls to troubleshoot learner outcomes and plan additional support
• Execute periodic TSP performance reviews and track academic and operational KPIs
• Conduct check-ins with TSP teams regarding progress, risks, instructional quality, and learner performance
• Escalate TSP risks and performance gaps and support corrective action planning
• Coordinate complementary formative workshop logistics with partner companies
• Support cohort risk analysis and individual learner readiness assessments
• Support employability activities and handover to the placement team
• Prepare learners for transition into placement by ensuring complete data, profiles, and readiness
• Support event planning and employability engagement activities

Program Coordinator – Generation Colombia

Coach

• Support learners in preparing for and conducting their job search
• Facilitate learner placement into roles with Generation employer partners
• Conduct one-on-one coaching conversations and provide feedback on applications and interview materials
• Guide learners in creating an employment essentials toolkit, including CVs and LinkedIn profiles
• Hold weekly group coaching sessions during the three-week program and provide office hours as needed
• Review learner progress, grade assignments when needed, and enter data in Canvas LMS
• Use the AI Career Coaching tool to personalize and supplement coaching and track learner usage and progress
• Support learners with career trajectory planning and build confidence during the placement process
• Support the Employer Engagement Manager with learner placement questions and employment documentation
• Coordinate with Generation team members on learner needs, data collection, feedback, and training quality
• Use Teams, Canvas, Slack, and Google Drive for daily tasks and remote collaboration
• Adhere to Generation policies, procedures, and guidelines to avoid legal liability
• Participate in mock interviews and provide feedback
• Oversee learners’ transition to full-time employment and fulfill recruitment opportunities by deadlines
• Design and deliver events connecting Generation graduates with employers
• Manage placement activities, including Employability Module usage, interview scheduling, and job-search and attainment data collection
• Track unplaced alumni and notify them of relevant job opportunities
• Maintain consistent communication with learners, graduates, and the Generation team

Employability Coach

Account Executive

• Research Irish technology and green-job markets to identify high-potential employer partners
• Conduct high-volume outreach to prospective employer partners, secure meetings, and pass connections to the Senior Strategic Account Manager
• Organise and lead industry events with employer partners and Generation alumni
• Attend and represent Generation at national networking events
• Acquire new relevant contacts using a programme-specific approach in collaboration with the B2B Marketing Team
• Update and manage employer information in Salesforce, Outreach, and other CRM databases
• Improve data collection and reporting through new tools and processes
• Identify data discrepancies, duplicate accounts, and perform data cleansing
• Identify live self-apply opportunities for learners and share them through appropriate channels
• Improve employer sourcing, onboarding, and account management processes
• Coordinate projects, track timelines, manage deliverables, and keep projects on schedule
• Prepare reports, maintain employer records, schedule meetings, and organise employer-account documents

Account Associate

Digital Marketing

• Support the marketing ecosystem, data, and campaigns for Generation
• Support the design, implementation, and management of the global marketing strategy
• Leverage data, operations, content, insight, and technology to drive strategy, performance, and sustainable growth
• Provide direct marketing support for Ghana, Colombia, and the USA
• Engage affiliate countries to discuss needs, requirements, solutions, training, and other support
• Support marketing automation and campaigns using Insider
• Support content and campaigns
• Support existing marketing strategies through data analysis using Google Analytics, Power BI, and Staff Portal
• Build and optimize marketing funnels to generate leads, improve conversions, shorten engagement cycles, and maximize wins
• Translate data insights into actions supporting decision-making, country marketing teams, and leadership
• Support rollout of the marketing technology stack
• Support technology tools and integration and information flow between tools, including Insider
• Work with country teams to improve processes and increase efficiency
• Ensure knowledge sharing and effective communication across the team
• Collaborate with Communications, Partnerships, Data & Impact, Digital, PDS, employer engagement, and other stakeholders

Director of Curriculum & Instruction, Affiliate and Partner Support

Program Coordinator – Generation Colombia

Employability Coach

Account Associate

Global Digital Marketing Manager