FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on communication, problem-solving, and relationship building. Proficient in managing performance metrics and utilizing technology to enhance customer satisfaction.
Highest-signal resume keywords
Customer Service ExperienceVerbal And Written Communication SkillsProblem-Solving SkillsBilingual Proficiency In SpanishProficiency In Learning New Software Applications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementPerformance Metrics AdherenceTyping SkillsAttention To DetailConflict Resolution
Soft Skills
Interpersonal CommunicationMultitaskingAdaptabilityTeam CollaborationCoaching And Feedback
Tools & Technologies
Desktop Or Laptop With SSDIntel i5/i7 Or AMD Ryzen 5/7 ProcessorMinimum 16 GB RAMTwo Functional MonitorsWi-Fi-Capable Cell Phone
Certifications & Qualifications
High School Diploma Or GED
Industry Keywords
Customer ExperienceBrand AmbassadorFlexible ScheduleHome Workspace SecurityInternet Speed Requirements
About the role
Key responsibilities & impact- Communicate with customers via phone, chat, SMS, and email regarding orders, promotions, shipments, product details, and returns
- Foster customer relationships to enhance retention and loyalty
- Work cross-functionally with internal teams to ensure a seamless customer experience
- Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance
- Uphold company values and deliver outstanding service as a brand ambassador
- Apply coaching, feedback, and training to enhance performance and customer satisfaction
- Ensure the security and privacy of customer information
- Perform additional duties as required to support business operations
Requirements
What you’ll need- High school diploma or GED
- 1-2 years of customer service or retail experience preferred
- Strong verbal, written, and interpersonal communication skills
- Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations
- Proficiency in learning and using new software applications
- Excellent problem-solving and conflict resolution skills
- Strong attention to detail and ability to multitask effectively
- Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding
- Fluent in English with strong typing skills (must meet minimum words-per-minute requirement)
- Bilingual proficiency in Spanish
- Dedicated, secure, quiet, and distraction-free home workspace
- Desktop or laptop with SSD, Intel i5/i7 or AMD Ryzen 5/7 processor, 4+ cores, and latest operating system
- Minimum 16 GB RAM
- Two functional monitors
- USB/USB-C or fully charged Bluetooth headset
- Integrated or external webcam
- External mouse
- Wi-Fi-capable cell phone and charger
- Wired Ethernet connection only; public Wi-Fi not allowed
- Internet speed of at least 50 Mbps download and 5 Mbps upload
- Must pass the official system test using Google Chrome
- Devices must remain charged at all times
- Applicant is responsible for equipment and internet access, subject to onboarding verification
Benefits
Comp & perks- 40% off employee discount at all Genesco retail locations and online
- Advancement opportunities within the first 6 months of employment
- Weekly pay
- Dental, Life, Medical, and Vision coverage and insurance
- 401K Contribution program
- Journeys and Genesco Scholarship programs
- Tuition and Student Loan Repayment assistance
- Employee Assistance – Mental Health, Financial Planning, and Legal Advice