Patients Care Coordinator

Genesis Personal Healthcare Medicine

. Manage incoming patient inquiries and assigned leads from healthcare fairs, referral partners, and digital campaigns, completing timely follow-ups and documenting outcomes .

Posted 11/3/2026contractRemote • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient coordination, medical scheduling, and healthcare administration, with a strong focus on effective communication and organizational skills. Proficient in using electronic medical records (EMR) and practice management platforms to enhance patient outreach and scheduling workflows.

Highest-signal resume keywords

Patient CoordinationMedical SchedulingElectronic Medical Record (EMR) UsageHealthcare AdministrationStrong Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient OutreachAppointment SchedulingLead Management WorkflowsDocumentation AuditsHIPAA Compliance

Soft Skills

Organizational SkillsFollow-ThroughProfessional CommunicationIndependent WorkMulti-Priority Management

Tools & Technologies

PatientPopTebraPractice Management PlatformCRM System

Industry Keywords

Healthcare Partnership OutreachTelehealth ServicesPatient IntakeCommunity EventsDigital Campaigns

About the role

Key responsibilities & impact

Manage incoming patient inquiries and assigned leads from healthcare fairs, referral partners, and digital campaigns, completing timely follow-ups and documenting outcomes
Guide prospective patients from initial interest through scheduling
Answer non-clinical questions and explain appointment procedures using approved service information and pricing
Route clinical questions to the appropriate provider
Monitor incoming communications, outreach history, prospect engagement levels, and pending outreach tasks
Handle booking, verification, and calendar modifications
Support patient recruitment within assigned markets and audiences
Support healthcare partnership outreach by researching organizations, identifying contacts, arranging discussions, and completing assigned follow-ups under the Executive Operations Lead’s direction
Establish patient lead and scheduling workflows and document procedures
Identify recurring barriers preventing interested patients from booking appointments
Conduct routine audits of patient charts to identify documentation gaps, ensure clinical accuracy, and support optimal billing workflow
Track response times, follow-up completion, appointment bookings, and lead-to-appointment conversion
Recommend improvements to patient lead and scheduling processes
Report to the Executive Operations Lead

Requirements

What you’ll need

Experience working in a remote startup or similarly fast-paced, evolving environment
Availability to provide approximately 30 hours of support per week
Availability for company-wide meetings and collaboration, when needed, between 10:00 AM and 12:30 PM Pacific Time
Experience in patient coordination, medical scheduling, healthcare administration, patient outreach, or a related patient-facing role
Experience following up with prospective patients, managing inquiries, and helping individuals complete appointment scheduling or other next steps
Experience using an electronic medical record (EMR), practice management platform, CRM, or similar system to maintain accurate records and track follow-ups
Strong communication, follow-through, organizational, and recordkeeping skills, with a warm and professional approach to patient interactions
Ability to explain non-clinical information clearly, recognize questions requiring clinical input, and handle confidential patient information appropriately in compliance with HIPAA guidelines
Ability to work independently, manage multiple priorities, and coordinate effectively with internal team members and external contacts
Preferred: Experience using PatientPop and Tebra
Preferred: Experience supporting telehealth services or a primary care practice
Preferred: Experience developing patient intake, follow-up, scheduling, or lead-management workflows and SOPs
Preferred: Experience supporting healthcare partnership outreach, community events, or follow-up with leads generated through digital campaigns
Preferred: Full fluency in Spanish, both spoken and written
Preferred: Interest in building a long-term relationship with Genesis as the organization grows

Benefits

Comp & perks

Approximately 30 hours per week
Flexible working hours outside of required meetings and collaboration needs
Fully remote engagement
Potential opportunity to transition from a freelance engagement to W-2 employment as Genesis grows, based on business needs and mutual fit