Genesis Personal Healthcare Medicine

Care Coordinator

• Manage incoming patient inquiries and assigned leads from healthcare fairs, referral partners, and digital campaigns, completing timely follow-ups and documenting outcomes
• Guide prospective patients from initial interest through scheduling
• Answer non-clinical questions and explain appointment procedures using approved service information and pricing
• Route clinical questions to the appropriate provider
• Monitor incoming communications, outreach history, prospect engagement levels, and pending outreach tasks
• Handle booking, verification, and calendar modifications
• Support patient recruitment within assigned markets and audiences
• Support healthcare partnership outreach by researching organizations, identifying contacts, arranging discussions, and completing assigned follow-ups under the Executive Operations Lead’s direction
• Establish patient lead and scheduling workflows and document procedures
• Identify recurring barriers preventing interested patients from booking appointments
• Conduct routine audits of patient charts to identify documentation gaps, ensure clinical accuracy, and support optimal billing workflow
• Track response times, follow-up completion, appointment bookings, and lead-to-appointment conversion
• Recommend improvements to patient lead and scheduling processes
• Report to the Executive Operations Lead

Explore Patients Care Coordinator at Genesis Personal Healthcare…. Review requirements and application details.

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Patients Care Coordinator