Care Coordinator

Genesis

. Conduct structured intake appointments with new patients to collect information relevant to the bio-psycho-social evaluation process .

Posted 10/2/2026full-timeRemote • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient intake processes, including gathering and documenting comprehensive patient information while ensuring compliance with HIPAA regulations. Proficient in electronic medical record (EMR) systems and skilled in providing empathetic support to patients from diverse backgrounds.

Highest-signal resume keywords

Patient IntakeElectronic Medical Record (EMR)HIPAA ComplianceInterpersonal CommunicationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient DocumentationCare CoordinationSchedulingData EntryInformation Gathering

Soft Skills

Active ListeningEmpathyRapport BuildingProfessionalismCommunication

Tools & Technologies

Electronic Medical Record Systems

Industry Keywords

Behavioral HealthHealthcare AdministrationSocial ServicesPatient ConfidentialityDemographic Information

About the role

Key responsibilities & impact

Conduct structured intake appointments with new patients to collect information relevant to the bio-psycho-social evaluation process
Gather and document demographic information, presenting concerns, psychosocial background, family and social history, educational and occupational history, prior behavioral health treatment, current medications, and basic health history
Document collected information accurately in the electronic medical record (EMR) to assist licensed providers in completing clinical evaluations
Work collaboratively with licensed clinicians to support the intake and evaluation process
Ensure relevant patient history and intake information are available for provider review
Communicate pertinent information gathered during intake to appropriate clinical staff
Schedule and coordinate initial evaluation appointments with appropriate providers
Ensure required intake forms, questionnaires, and consent documentation are completed before evaluation appointments
Verify patient demographic and insurance information
Upload, organize, and maintain patient documentation within the EMR
Ensure intake records are completed in a timely manner
Provide a welcoming and supportive experience for patients entering care
Answer basic questions regarding services, scheduling, and intake procedures
Escalate urgent concerns or clinical issues to licensed providers or clinical leadership
Adhere to HIPAA and patient confidentiality requirements and follow organizational policies

Requirements

What you’ll need

Bachelor’s degree required, preferably in psychology, social work, human services, healthcare administration, public health, or a related field
Entry-level role; prior experience in healthcare, behavioral health, social services, or customer service preferred
Experience with patient intake, scheduling, or care coordination is a plus
Strong interpersonal and communication skills
Ability to build rapport with patients from diverse backgrounds
Strong active listening and interviewing skills
Ability to collect sensitive information in a professional and empathetic manner
Strong attention to detail and accuracy in documentation
Ability to work effectively in a fast-paced clinical environment
Basic computer proficiency and ability to learn electronic medical record systems
Ability to maintain patient confidentiality and comply with HIPAA regulations
Ability to maintain professional boundaries and understand scope of role
Ability to sit or stand for extended periods and use standard office equipment