Genesis

Care Coordinator

• Conduct structured intake appointments with new patients to collect information relevant to the bio-psycho-social evaluation process
• Gather and document demographic information, presenting concerns, psychosocial background, family and social history, educational and occupational history, prior behavioral health treatment, current medications, and basic health history
• Document collected information accurately in the electronic medical record (EMR) to assist licensed providers in completing clinical evaluations
• Work collaboratively with licensed clinicians to support the intake and evaluation process
• Ensure relevant patient history and intake information are available for provider review
• Communicate pertinent information gathered during intake to appropriate clinical staff
• Schedule and coordinate initial evaluation appointments with appropriate providers
• Ensure required intake forms, questionnaires, and consent documentation are completed before evaluation appointments
• Verify patient demographic and insurance information
• Upload, organize, and maintain patient documentation within the EMR
• Ensure intake records are completed in a timely manner
• Provide a welcoming and supportive experience for patients entering care
• Answer basic questions regarding services, scheduling, and intake procedures
• Escalate urgent concerns or clinical issues to licensed providers or clinical leadership
• Adhere to HIPAA and patient confidentiality requirements and follow organizational policies

IT Support

• Provide hands-on desk-side support for staff
• Provide phone and remote technical support to users across 30+ office locations
• Monitor and manage incoming support tickets, including prioritization, follow-up, documentation, and resolution
• Troubleshoot and resolve common end-user issues involving Windows workstations, printers, Microsoft 365 applications, login issues, and basic connectivity problems
• Assist users with password resets, account access issues, and adherence to security procedures
• Install, configure, and troubleshoot printers, peripherals, and other standard office technology
• Use remote support tools to assist staff in a timely and professional manner
• Communicate clearly with users regarding issue status, next steps, and expected resolution timelines
• Escalate issues appropriately to higher-level IT staff when needed, with complete troubleshooting notes and supporting details
• Document incidents, actions taken, and resolutions thoroughly within the ticketing system
• Provide basic end-user guidance and training to promote good technology habits and reduce repeat issues
• Assist with basic workstation setup, user onboarding support, equipment deployment, and other IT operational tasks as assigned

Care Coordinator

IT Help Desk