IT Help Desk

. Provide hands-on desk-side support for staff .

Posted 9/25/2026full-timeFort Myers • Florida • United StatesJunior💰 $20 - $22 per hourWebsite

Key responsibilities & impact

Provide hands-on desk-side support for staff
Provide phone and remote technical support to users across 30+ office locations
Monitor and manage incoming support tickets, including prioritization, follow-up, documentation, and resolution
Troubleshoot and resolve common end-user issues involving Windows workstations, printers, Microsoft 365 applications, login issues, and basic connectivity problems
Assist users with password resets, account access issues, and adherence to security procedures
Install, configure, and troubleshoot printers, peripherals, and other standard office technology
Use remote support tools to assist staff in a timely and professional manner
Communicate clearly with users regarding issue status, next steps, and expected resolution timelines
Escalate issues appropriately to higher-level IT staff when needed, with complete troubleshooting notes and supporting details
Document incidents, actions taken, and resolutions thoroughly within the ticketing system
Provide basic end-user guidance and training to promote good technology habits and reduce repeat issues
Assist with basic workstation setup, user onboarding support, equipment deployment, and other IT operational tasks as assigned

What you’ll need

High school diploma or equivalent required
Associate degree in Information Technology, Computer Science, or related field preferred
1–2 years of help desk, desktop support, or general IT support experience preferred
Working knowledge of Windows operating systems and standard desktop troubleshooting
Experience supporting printers, user accounts, and common office hardware/software issues
Familiarity with Microsoft 365 applications such as Outlook, Teams, and OneDrive
Familiarity with ticketing systems and remote support tools
Strong troubleshooting skills with the ability to use logic, judgment, and attention to detail
Strong verbal and written communication skills
Ability to manage multiple tasks, stay organized, and maintain a high level of follow-through
Ability to work professionally with staff in a fast-paced healthcare office environment
Experience supporting users in a multi-site organization preferred
Exposure to Active Directory and Microsoft 365 user administration preferred
Experience with basic computer deployment, imaging, or workstation preparation preferred
Experience working in an environment where professionalism, confidentiality, and responsiveness are essential preferred

Comp & perks