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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced expertise in AI and customer experience technology, with a proven ability to influence deal strategy and collaborate effectively across teams. Skilled in executing AI-led initiatives and managing multiple work streams to drive customer success.
Highest-signal resume keywords
AI ExpertiseCustomer Experience TechnologySales Strategy DevelopmentPresentation SkillsCritical Thinking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AI SolutionsConversational AISales Campaign ExecutionProofs of Concept CoordinationTerritory PlanningPipeline CreationOpportunity ProgressionForecastingCustomer Insights CaptureAccount Strategy Creation
Soft Skills
Verbal CommunicationWritten CommunicationInfluencing Without AuthorityCollaborationProblem-Solving
Industry Keywords
Pre-SalesCustomer ExperienceAI-Powered SolutionsContact Centre TransformationGenesys
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Bring innovative AI and Experience Orchestration solutions to Genesys core account teams and clients
- Demonstrate advanced AI expertise and lead detailed discussions with technical and business stakeholders
- Engage with senior and C-level leaders and orchestrate complex opportunities across internal and external teams
- Influence deal strategy and partner with account executives on territory planning, pipeline creation, opportunity progression, and forecasting
- Drive field execution of Genesys AI portfolio programs, including sales campaigns and enablement initiatives
- Serve as a trusted subject matter expert and model best-practice sales motions
- Provide hands-on support for positioning, presentations, pricing, proposals, and related materials
- Lead customer workshops shaping AI use cases, prioritisation frameworks, and pilot opportunities
- Capture customer insights and partner with marketing, product, customer success, and professional services teams
- Identify strategic priorities and develop AI-led opportunity pathways aligned with customer objectives
- Perform ad-hoc duties as required by management
Requirements
What you’ll need- Strong subject matter expertise in AI, pre-sales, and customer experience technology
- Excellent verbal and written communication skills
- Experience in sales overlay, specialist, or subject matter expert functions
- 10 to 12 years of experience in software, cloud, or AI-related roles
- Proven capability in AI-powered customer experience and conversational AI solutions
- Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes
- Experience coordinating and executing AI proofs of concept
- Ability to create effective territory and account strategies that support growth objectives
- Strong critical thinking and problem-solving skills
- Effective presentation skills with the ability to serve as a compelling subject matter expert
- Ability to manage multiple concurrent work streams and support numerous in-flight opportunities across teams
- Experience selling leading AI solutions for customer experience or contact centre transformation
- Working at Genesys listed as a desirable skill
Benefits
Comp & perks- Flexible-first culture with flexible ways of working
- Mentorship, learning programs, leadership development and education support
- Paid volunteer time
- August Free Fridays
- Well-being resources
- Regionally tailored programs for employees and their families
- Employee referral program