Genesys

Artificial Intelligence

• Lead, coach, and develop a team of AI and Experience Orchestration Directors operating as specialist overlay sellers
• Establish operating models defining how AI specialists work with and through core Account Executives on accounts and opportunities
• Drive autonomous activities and sales cycles in accounts where appropriate
• Drive consistent execution of AI-focused sales motions supporting pipeline and revenue goals
• Partner with subregional direct sales leadership to align AI specialist coverage, priorities, and engagement models
• Translate customer business challenges into AI-driven use cases, measurable outcomes, and value narratives
• Model executive presence, thought leadership, and consultative selling techniques
• Support complex, strategic enterprise opportunities with senior customer stakeholders, Genesys sales leadership, and specialist sellers
• Monitor AI market trends, competitive dynamics, and customer feedback to evolve enablement, messaging, and sales approach
• Collaborate with Product, Marketing, Enablement, Customer Success, and Professional Services to improve go-to-market effectiveness

Director of Sales, AI – Experience Orchestration

Sales

• Develop and execute sales strategies to achieve revenue and growth targets for the Enterprise segment across Pan India
• Lead, mentor and motivate the sales team
• Set individual and team sales goals and track and report performance metrics
• Identify new business opportunities and expand the customer base
• Build and maintain relationships with key clients and partners
• Collaborate with marketing, product and customer success teams
• Manage sales forecasts, budgets and pipelines
• Analyze market trends, customer needs and competitor activity
• Ensure compliance with company policies and sales processes
• Drive revenue growth and customer satisfaction

Senior Manager – Sales

Account Executive

• Own the end-to-end sales cycle across a portfolio of private healthcare prospects, customers, and opportunities
• Drive sustainable revenue growth through direct and partner-led sales
• Develop strategic relationships with senior stakeholders across private healthcare organisations
• Drive new business development through prospecting, qualification, account planning, and value-based selling
• Sell cloud, AI, automation, contact centre, and customer experience solutions
• Expand existing customer relationships through cross-sell and upsell opportunities
• Lead one-to-one and group presentations demonstrating Genesys capabilities
• Build expertise in Australia's private healthcare sector and use market insight to prioritise opportunities
• Partner with channel partners and internal teams across solution consulting, legal, customer success, and other functions
• Manage channel partner relationships and develop joint opportunities
• Apply modern sales methodologies, social selling, predictive analytics, and data-driven insights
• Maintain opportunity, account, forecast, and pipeline information in Salesforce
• Lead commercial negotiations and coordinate contract execution
• Navigate objections, introduce new ideas, and maintain momentum across complex enterprise buying cycles

Senior Account Executive

Technical Program Manager

• Own end to end delivery of technical programs, ensuring alignment with business goals, timelines, and measurable outcomes
• Drive cross functional collaboration between engineering, product, and analytics teams to accelerate delivery and remove execution blockers
• Lead program planning and execution, optimizing resource allocation, timelines, and delivery predictability at scale
• Influence technical and operational strategy by aligning stakeholders around priorities, risks, and dependencies
• Implement scalable program management frameworks that improve efficiency, transparency, and delivery velocity
• Analyze program performance using data driven insights to improve outcomes, reduce risk, and enhance execution quality
• Proactively identify risks and dependencies, driving mitigation strategies that protect delivery timelines and platform performance
• Communicate program status, impact, and outcomes to senior stakeholders with clarity and precision

Technical Software Program Manager

Solutions Engineer

• Lead end-to-end delivery of Agentic AI solutions that improve customer experience metrics and operational performance
• Translate business objectives into scalable AI architectures that drive automation, efficiency, and measurable ROI
• Design integration patterns and data flows enabling orchestration across channels, platforms, and enterprise systems
• Drive alignment across customer stakeholders and internal teams to accelerate AI adoption and ensure successful outcomes
• Deliver rapid POCs and MVPs using Genesys Cloud AI capabilities for scalable production deployment
• Optimize AI solutions post-launch through continuous iteration, improving accuracy, performance, and business impact
• Advise customers on architecture, platform capabilities, and long-term AI transformation roadmaps
• Champion responsible AI practices and ensure compliance with security, privacy, HIPAA, and PCI standards
• Partner across product, engineering, and customer teams to accelerate innovation while maintaining governance, scalability, and long-term value realization

Principal AI Solutions Architect, Customer Success

Recruitment

• Own end-to-end recruiting activities for designated business units
• Forecast headcount needs and keep talent segments within budget
• Partner with business unit leadership and HR Business Partners to understand hiring objectives and develop staffing strategies
• Create and execute sourcing strategies
• Maintain service levels and deliver an exceptional client experience
• Create a best-in-class candidate experience
• Attend local and community networking events
• Improve cost-effective recruiting and sourcing methods using current technologies and industry knowledge
• Manage interviews with candidates and leaders according to company guidelines
• Negotiate salaries and present competitive job offers
• Develop recruiting strategies aligned with short- and long-term hiring goals
• Build a passive candidate database with the sourcing team
• Maintain relationships with hiring managers and communicate candidate pipeline updates and forecasted needs
• Identify and qualify candidates through phone screens and in-person interviews
• Build relationships with third-party recruiters and manage agency use
• Drive one or two larger initiatives per year
• Participate in quarterly HR projects
• Document and track candidate activities in the applicant tracking system

Talent Acquisition Partner

Customer Success Manager

• Own a portfolio of enterprise customers as the primary strategic advisor
• Develop and execute Customer Success Plans aligned with customer objectives, measurable KPIs, and platform adoption strategies
• Lead executive engagement through regular business reviews
• Drive adoption and utilization of Genesys solutions to strengthen retention and accelerate expansion
• Identify and advance expansion opportunities aligned with evolving customer business needs
• Implement proactive risk mitigation strategies to improve customer health, reduce churn, and protect recurring revenue
• Build and scale customer advocacy by increasing referenceability, satisfaction, and Net Promoter Score outcomes
• Partner with Sales, Professional Services, Renewals, and Onboarding teams for seamless lifecycle execution
• Influence territory and account strategies through data-driven insights and internal resource alignment
• Translate complex technical capabilities into clear business value for executive stakeholders

Customer Success Director

• Partner with executive stakeholders, business leaders, and enterprise architects to identify transformational opportunities using Genesys AI and Experience Orchestration
• Lead enterprise discovery engagements and assess business objectives, operational challenges, customer experience gaps, AI maturity, value, complexity, risk, and organizational readiness
• Develop strategic AI transformation roadmaps and facilitate executive workshops
• Establish value realization frameworks and governance models
• Serve as a trusted advisor throughout customers' AI transformation journeys
• Translate business objectives and customer experience goals into scalable AI-powered solutions
• Define enterprise reference architectures, integration patterns, governance frameworks, and operating models
• Lead design of solutions spanning Agentic AI, virtual agents, AI copilots, workforce engagement, knowledge management, journey orchestration, data and analytics, automation platforms, and omnichannel customer experience
• Ensure solutions align with security, privacy, regulatory, and responsible AI requirements
• Provide architectural leadership for multi-cloud and hybrid-cloud deployments across AWS, Azure, and Google Cloud
• Lead technical and strategic execution of enterprise AI initiatives from concept through production deployment and adoption
• Guide implementation using Genesys Cloud AI Studio, Agentic Virtual Agents, AI Copilots, Predictive Engagement, Journey Management, Knowledge Management, and third-party AI/LLM ecosystems
• Lead integrations involving CRM platforms, ERP systems, data lakes, data warehouses, knowledge platforms, enterprise applications, LLM providers, and workflow automation platforms
• Act as executive technical sponsor for strategic customer engagements
• Coordinate Product Management, Innovation, Professional Services, Customer Success, Support, Solution Consulting, and Engineering teams
• Own executive-level accountability for business outcomes and value realization after deployment
• Define KPI frameworks and success metrics
• Drive continuous optimization through data analysis, experimentation, and iterative AI improvement
• Establish AI Centers of Excellence, operating models, governance processes, and adoption frameworks
• Develop reusable methodologies, accelerators, and best practices
• Identify expansion, innovation, and partnership growth opportunities
• Champion responsible AI principles and governance
• Advise executives on AI risk management, governance, security, privacy, explainability, and regulatory compliance
• Establish guardrails and operating standards for safe, scalable AI adoption
• Represent Genesys as a thought leader through industry events, customer advisory boards, executive briefings, strategic workshops, and market-facing initiatives
• Influence Genesys AI strategy through customer feedback, industry trends, and emerging technology insights

Senior Principal AI Solutions Architect, Customer Success

Sales Operations Manager

• Build trusted relationships with regional sales leaders and cross-functional partners to diagnose performance gaps
• Design and facilitate coaching, training, and readiness programs for the APAC field and partner sales organization
• Coach sellers and managers through role-playing, call shadowing, deal reviews, and structured 1:1 coaching
• Facilitate in-person and virtual sessions, including role-play, negotiation practice, discovery and objection-handling drills, and certification workshops
• Support new hire ramp and accelerate time-to-productivity
• Design and deliver skills-based training aligned to sellers’ day-to-day work
• Advise APAC sales leadership and cross-functional partners on performance gaps and enablement opportunities
• Build relationships with regional stakeholders and validate knowledge and skills gaps using data
• Represent APAC needs to the global enablement team and provide field-tested input into global program design
• Localize and adapt global programs for APAC sellers, partners, languages, markets, buyer dynamics, and selling motions
• Own the quarterly readiness plan and localized coaching and training calendar
• Apply AI-enabled tools to accelerate content localization, personalize coaching plans, and synthesize field feedback
• Track the impact of coaching and enablement on pipeline creation, conversion rates, and seller productivity with Sales Ops/RevOps
• Identify skill and performance trends and convert them into targeted coaching interventions
• Report enablement and coaching impact to leadership in clear, data-backed, executive-ready terms
• Contribute to broader Enablement Team initiatives and continuously develop coaching and facilitation skills

Senior Regional Sales Enablement Manager – APAC

• Own and elevate how Genesys builds long term enterprise customer value through strategic partnerships
• Act as a trusted advisor to executive stakeholders and guide transformation strategies
• Align cross functional teams to deliver consistent value throughout the customer lifecycle
• Lead strategic partnerships that drive adoption, retention, and expansion across a global portfolio
• Shape how organizations realize the potential of AI powered customer experience solutions
• Influence revenue growth, customer outcomes, product adoption, and customer advocacy
• Lead executive business reviews to track progress, demonstrate value, and align future growth opportunities
• Drive solution adoption and utilization to strengthen retention and accelerate account expansion
• Identify expansion opportunities aligned to evolving customer business needs
• Mitigate customer risks, improve customer health, reduce churn, and protect recurring revenue
• Increase customer reference ability, satisfaction, and Net Promoter Score outcomes
• Partner with Sales, Professional Services, Renewals, and Onboarding teams for seamless lifecycle execution
• Deliver data driven insights and align internal resources to customer priorities
• Translate technical capabilities into business value for executive stakeholders

• Own the healthcare account segment through the remainder of the fiscal year and into FY28
• Build, support and operate AI-powered experience technology for enterprise customers
• Help organizations use AI-powered experience orchestration to improve personalized service, operational efficiency and customer relationships
• Drive outcomes associated with AI usage in healthcare payor/provider environments
• Work with healthcare accounts and customers

• Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders
• Engage with senior and C-level leaders and orchestrate complex opportunities across internal and external teams
• Influence and guide deal strategy with account executives, supporting territory planning, pipeline creation, opportunity progression, and forecasting
• Drive field execution of Genesys AI portfolio programs, including sales campaigns and enablement initiatives
• Serve as a trusted subject matter expert and model best-practice sales motions
• Lead positioning, presentations, pricing, proposals, and other key materials for Genesys AI and Experience Orchestration
• Lead customer workshops shaping AI use cases, prioritisation frameworks, and pilot opportunities
• Capture customer insights and partner with marketing, product, customer success, and professional services teams
• Identify strategic priorities and develop AI-led opportunity pathways aligned with customer objectives
• Perform ad-hoc duties as required by management

AI and Experience Orchestration Director

• Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders
• Engage with senior and C-level leaders and orchestrate complex opportunities across internal and external teams
• Influence and guide deal strategy with account executives, including territory planning, pipeline creation, opportunity progression, and forecasting
• Drive field execution of Genesys AI portfolio programs, sales campaigns, and enablement initiatives
• Serve as a trusted subject matter expert and model best-practice sales motions
• Support positioning, presentations, pricing, proposals, and other Genesys AI and Experience Orchestration materials
• Lead customer workshops shaping AI use cases, prioritisation frameworks, and pilot opportunities
• Capture customer insights and partner with marketing, product, customer success, and professional services teams
• Identify strategic priorities and develop AI-led opportunity pathways aligned to customer objectives
• Perform ad-hoc duties as required by management

AI and Experience Orchestration Director – Sales Overlay

Product Marketing

• Shape how the market sees Genesys by connecting Agentic Orchestration for CX to customer outcomes
• Partner with product and executive leaders on AI vision and thought leadership
• Lead product launches and go-to-market strategies, translating technical capabilities into use cases, business value, and customer adoption
• Create executive narratives, product keynotes, and flagship event content
• Drive customer growth marketing through segmentation, messaging, and programs supporting AI adoption and expansion
• Turn measurable customer outcomes into proof points for customers, analysts, and industry audiences
• Build and inspire a global team across product marketing, executive messaging, and customer growth
• Work closely with product and engineering leaders to influence innovation commercialization and translate technology into business outcomes
• Report to the SVP, Product Marketing and operate within the GM, Head of Product’s organization

VP, Product Marketing

General Counsel

• Draft, review, and negotiate commercial agreements, including cloud services and SaaS agreements, amendments, nondisclosure agreements, RFP responses, statements of work, licensing agreements, BAAs, DPAs, and other cloud-based transactions
• Drive commercial transactions toward timely resolution while balancing business objectives, customer requirements, legal considerations, and risk management
• Advise Sales and business stakeholders on data privacy, data security, artificial intelligence, and other legal considerations affecting technology transactions
• Develop and maintain scalable contract templates for recurring transactions and evolving business models
• Partner with Sales, Data Privacy, Security, Product Counsel, Finance, and other cross-functional stakeholders on contracting strategy, processes, and risk
• Improve contracting efficiency and consistency through standards, templates, negotiation playbooks, and best practices
• Monitor legal and regulatory developments affecting cloud software, SaaS, data privacy, security, and artificial intelligence
• Provide clear, business-oriented legal advice and independently resolve complex matters

Director of Sales, AI – Experience Orchestration

Senior Manager – Sales

Senior Account Executive

Technical Software Program Manager

Principal AI Solutions Architect, Customer Success

Talent Acquisition Partner

Customer Success Director

Senior Principal AI Solutions Architect, Customer Success

Senior Regional Sales Enablement Manager – APAC

Customer Success Director

Senior Account Executive

AI and Experience Orchestration Director

AI and Experience Orchestration Director – Sales Overlay

VP, Product Marketing

Corporate Counsel