AI and Experience Orchestration Director – Sales Overlay

Genesys

. Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders .

Posted 9/17/2026full-timeRemote • Illinois • United StatesLead💰 $134,000 - $235,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced expertise in AI and customer experience technology, with a strong ability to influence deal strategy and execute AI-led initiatives. Proven experience in collaborating with senior leaders and managing multiple work streams to drive growth and customer success.

Highest-signal resume keywords

AI Subject Matter ExpertiseSales Strategy DevelopmentCustomer Experience TechnologyPresentation SkillsInfluencing Without Authority

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI SolutionsConversational AISales Overlay ExperienceTerritory PlanningPipeline CreationOpportunity ProgressionForecastingProofs of Concept ExecutionCustomer Insights CaptureAccount Strategy Creation

Soft Skills

Verbal CommunicationWritten CommunicationCritical ThinkingProblem SolvingCollaboration

Tools & Technologies

Genesys AI PortfolioExperience Orchestration

Industry Keywords

Customer ExperienceContact Center TransformationSales CampaignsEnablement Initiatives

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders
Engage with senior and C-level leaders and orchestrate complex opportunities across internal and external teams
Influence and guide deal strategy with account executives, including territory planning, pipeline creation, opportunity progression, and forecasting
Drive field execution of Genesys AI portfolio programs, sales campaigns, and enablement initiatives
Serve as a trusted subject matter expert and model best-practice sales motions
Support positioning, presentations, pricing, proposals, and other Genesys AI and Experience Orchestration materials
Lead customer workshops shaping AI use cases, prioritisation frameworks, and pilot opportunities
Capture customer insights and partner with marketing, product, customer success, and professional services teams
Identify strategic priorities and develop AI-led opportunity pathways aligned to customer objectives
Perform ad-hoc duties as required by management

Requirements

What you’ll need

Strong subject matter expertise in AI, pre sales, and customer experience technology
Excellent verbal and written communication skills
Experience in sales overlay, specialist, or subject matter expert functions
10 to 12 years of experience in software, cloud, or AI related roles
Proven capability in AI powered customer experience and conversational AI solutions
Ability to influence without direct authority and collaborate effectively with colleagues
Experience coordinating and executing AI proofs of concept
Ability to create effective territory and account strategies that support growth objectives
Strong critical thinking, problem solving, and communication skills
Effective presentation skills with the ability to serve as a compelling subject matter expert
Ability to manage multiple concurrent work streams and support numerous in flight opportunities across teams
Experience selling leading AI solutions for customer experience or contact center transformation

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off
10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Paid volunteer time
August Free Fridays
Well-being resources
Regionally tailored programs for employees and their families
Mentorship, learning programs, leadership development and education support