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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in AI-powered customer experience and consultative selling, with a strong focus on leading teams and driving enterprise software sales. Proven ability to translate customer challenges into AI-driven solutions while collaborating effectively across various functions.
Highest-signal resume keywords
AI-Powered Customer ExperienceEnterprise Software SalesPeople ManagementConsultative Selling TechniquesCollaboration in Matrixed Environments
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AI-Related SolutionsConversational AIExperience Orchestration TechnologiesSales Cycle ManagementNew Logo AcquisitionExpansion Growth Strategies
Soft Skills
Excellent CommunicationPresentation SkillsExecutive EngagementStrong CollaborationAbility to Manage Multiple Priorities
Certifications & Qualifications
Bachelor’s Degree or Equivalent Practical Experience
Industry Keywords
Customer Experience DomainSales LeadershipStrategic Enterprise OpportunitiesAI Market TrendsSales Motions
About the role
Key responsibilities & impact- Lead, coach, and develop a team of AI and Experience Orchestration Directors operating as specialist overlay sellers
- Establish operating models defining how AI specialists work with and through core Account Executives on accounts and opportunities
- Drive autonomous activities and sales cycles in accounts where appropriate
- Drive consistent execution of AI-focused sales motions supporting pipeline and revenue goals
- Partner with subregional direct sales leadership to align AI specialist coverage, priorities, and engagement models
- Translate customer business challenges into AI-driven use cases, measurable outcomes, and value narratives
- Model executive presence, thought leadership, and consultative selling techniques
- Support complex, strategic enterprise opportunities with senior customer stakeholders, Genesys sales leadership, and specialist sellers
- Monitor AI market trends, competitive dynamics, and customer feedback to evolve enablement, messaging, and sales approach
- Collaborate with Product, Marketing, Enablement, Customer Success, and Professional Services to improve go-to-market effectiveness
Requirements
What you’ll need- Bachelor’s degree or equivalent practical experience
- 10+ years of experience in enterprise software sales, including AI-related solutions in the customer experience domain
- 5+ years of people management experience leading specialist overlay / subject matter expert, direct sales, or pre-sales teams
- Strong understanding of AI powered customer experience, conversational AI, or experience orchestration technologies
- Proven ability to influence outcomes through partnership with Account Executives and sales leadership without direct account or opportunity ownership
- Demonstrated success supporting enterprise sales teams in driving new logo acquisition and expansion growth
- Excellent communication, presentation, and executive engagement skills
- Strong collaboration skills and comfort operating in matrixed sales environments
- Ability to manage multiple priorities and guide teams through complex, ambiguous sales cycles
Benefits
Comp & perks- Medical, Dental, and Vision Insurance
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
- Paid volunteer time
- August Free Fridays
- Well-being resources
- Regionally tailored programs for employees and their families
- Mentorship, learning programs, leadership development and education support