Director – Product Management, Voice AI & Speech Experience

Genesys

. Own the strategy and execution of Genesys Cloud’s AI voice technology portfolio .

Posted 10/14/2026full-timeRemote • North Carolina • United StatesLead💰 $193,700 - $340,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product management and strategy for AI voice technologies, with a strong focus on customer experience design and cross-functional collaboration. Proven ability to evaluate and integrate advanced voice AI solutions while ensuring alignment with enterprise requirements and market trends.

Highest-signal resume keywords

Product ManagementVoice AI TechnologyConversational AICustomer Experience DesignCross-Functional Leadership

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product StrategySpeech TechnologiesGenerative AudioSpeech-to-Speech ModelsMultimodal ModelsAI Model EvaluationVoice Experience DesignBenchmarkingCommercial StrategyRegulatory Compliance

Soft Skills

Excellent Communication SkillsStrong Customer-Facing SkillsCommercial JudgmentAbility to Adapt in Rapidly Changing Markets

Tools & Technologies

CCaaSContact Center TechnologyVirtual AgentsIVRAI Platforms

Industry Keywords

Enterprise SaaSAISpeech TechnologyCustomer SuccessGTM Functions

Tech Stack

Tools & technologies

CloudGo

About the role

Key responsibilities & impact

Own the strategy and execution of Genesys Cloud’s AI voice technology portfolio
Define the product strategy, roadmap, vision, and quality bar for enterprise AI voice capabilities
Evaluate voice technologies, models, architectures, and providers to determine build, partner, OEM, or integration approaches
Develop a portfolio strategy balancing voice quality, latency, conversational intelligence, expressiveness, language coverage, regional availability, enterprise requirements, cost, and reliability
Partner with Engineering and AI teams to bring speech and generative AI advances into production at enterprise scale
Own relationships and product strategy with strategic voice AI technology providers
Benchmark OEM technologies and influence partner product roadmaps
Serve as Genesys Voice Experience Designer/Sherpa for customers and Go-to-Market teams
Help customers design voice experiences aligned with brand identity, demographics, use cases, emotional experience, and geographic markets
Create workshops, evaluation frameworks, best practices, methodologies, demonstrations, playbooks, reference architectures, and enablement
Define voice experience success metrics and establish benchmarking and testing programs across languages, accents, telephony environments, intents, and emotional situations
Evaluate end-to-end conversational experiences including timing, turn-taking, interruptions, pacing, tone, pronunciation, emotional appropriateness, and error recovery
Partner with Sales, Solutions Consulting, Customer Success, Professional Services, Marketing, Product Marketing, Design, Engineering, Research, AI, Infrastructure, Finance, Legal, Procurement, and GTM teams
Join strategic customer engagements and support customer acquisition, expansion, and retention
Translate strategy into product requirements, priorities, execution plans, launch criteria, readiness standards, adoption goals, and success metrics
Lead through a matrixed organization, drive cross-functional alignment, communicate recommendations to senior leadership, and influence roadmaps beyond direct ownership

Requirements

What you’ll need

10+ years of Product Management, Product Strategy, Experience Design, or related experience in enterprise SaaS, AI, communications, speech technology, or adjacent technologies
Proven leadership at a Director level or equivalent, including experience driving complex initiatives across multiple organizations
Strong understanding of modern voice AI, conversational AI, speech technologies, generative audio, or adjacent AI technologies
Understanding of emerging architectures including speech-to-speech, multimodal, and end-to-end voice models
Experience evaluating external technology providers and making build, buy, partner, or OEM product decisions
Strong technical aptitude and ability to work credibly with Engineering and AI/ML teams on architecture, model performance, APIs, latency, scalability, reliability, and quality
Demonstrated ability to translate customer experience requirements into product strategy and execution
Strong customer-facing skills with experience working directly with enterprise customers and senior executives
Experience partnering with Sales, Solutions Consulting, Product Marketing, Customer Success, or other GTM functions
Strong commercial judgment
Ability to operate effectively in a rapidly changing technology market
Excellent written and verbal communication skills
Direct experience with voice AI platforms, speech AI providers, generative voice, speech-to-speech models, multimodal models, or conversational AI
Experience managing OEM technology partnerships or embedded third-party AI technologies
Experience benchmarking or evaluating AI models or speech technologies
Understanding of prosody, pronunciation, pacing, intonation, emotional expression, accents, interruption handling, and conversational turn-taking
Experience designing conversational or voice experiences for customer service
Experience with CCaaS, contact center technology, Virtual Agents, IVR, or enterprise conversational AI
Experience launching AI products globally across multiple languages and regions
Familiarity with enterprise AI requirements including security, privacy, data residency, regulatory compliance, responsible AI, and accessibility
Experience developing commercial or pricing strategies for AI-powered capabilities

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off
10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Paid volunteer time
August Free Fridays
Well-being resources
Regionally tailored programs for employees and their families
Mentorship, learning programs, leadership development and education support