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Genesys

Engineering Enablement Specialist

Genesys

. Own end-to-end engineering onboarding and continuous learning programs .

Posted 11/3/2026full-timeRemote • CanadaSeniorLead💰 $101,800 - $133,700 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Engineering Enablement and Technical Training, with a strong focus on developing scalable learning programs and leveraging Generative AI for content creation and knowledge management. Proven ability to lead cross-functional initiatives, influence stakeholders, and evaluate program effectiveness.

Highest-signal resume keywords
Engineering EnablementGenerative AI ApplicationProgram ManagementTechnical Training DevelopmentCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical Learning DevelopmentKnowledge ManagementDocumentation DesignProgram EvaluationWorkflow Automation
Soft Skills
Influencing StakeholdersCoaching ColleaguesFacilitation SkillsPresentation SkillsVerbal Communication
Tools & Technologies
ConfluenceLearning Management SystemsDocumentation ToolsAI-Assisted Learning SolutionsKnowledge Management Platforms
Industry Keywords
SaaSCloud TechnologiesAgile DevelopmentDevOpsSoftware Engineering Practices

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Own end-to-end engineering onboarding and continuous learning programs
  • Lead major and complex enablement initiatives, establishing objectives, delivery approaches, dependencies, and outcome evaluation
  • Design scalable playbooks, documentation, learning content, and AI-assisted resources
  • Drive the strategic use of Generative AI and automation for enablement content, knowledge management, and workflows
  • Influence adoption of engineering tools, processes, standards, and organizational practices
  • Partner across Engineering, Product, Operations, and other functions to resolve enablement needs, align priorities, and deliver communications
  • Establish feedback mechanisms and performance measures to evaluate and improve enablement programs
  • Guide and coach colleagues involved in enablement initiatives
  • Evaluate emerging technologies and practices that can improve engineering productivity and access to knowledge

Requirements

What you’ll need
  • 8+ years of related professional experience in Engineering Enablement, Technical Training, Learning and Development, Technical Communications, Instructional Design, Program Management, Business Operations, or a related field, or equivalent experience and education
  • Demonstrated success leading major or complex cross-functional programs with substantial ownership, independent judgment, and limited oversight
  • Advanced experience developing scalable technical learning, documentation, knowledge management, or enablement programs for technical audiences
  • Strong background partnering with Engineering leaders and subject matter experts to analyze complex needs and translate technical concepts into practical strategies and resources
  • Demonstrated ability to influence stakeholders across functions, build alignment, and provide guidance or coaching to colleagues
  • Strong program and project management capability, including defining approaches, managing dependencies, coordinating priorities, and evaluating outcomes
  • Demonstrated experience applying Generative AI to content development, knowledge management, communications, or workflow automation
  • Strong written, verbal, facilitation, and presentation skills
  • Preferred: Experience working within a global software engineering, SaaS, cloud, or technology organization
  • Preferred: Familiarity with Agile development, DevOps, cloud technologies, and modern software engineering practices
  • Preferred: Experience with Confluence, Learning Management Systems, knowledge management platforms, documentation tools, or comparable enterprise enablement technologies
  • Preferred: Experience designing AI-assisted learning or knowledge solutions, videos, e-learning, interactive learning content, workshops, or other scalable learning experiences

Benefits

Comp & perks
  • Flexible ways of working
  • Mentorship
  • Learning programs
  • Leadership development
  • Education support
  • Paid volunteer time
  • August Free Fridays
  • Well-being resources
  • Regionally tailored programs for employees and their families