Global Contracts Hub Operations Manager – North America

Genesys

. Own and operate the Contracts Hub, including processes, policies, data, metrics, triage, reporting and day-to-day service delivery .

Posted 10/22/2026full-timeRemote • United StatesSeniorLead💰 $166,900 - $293,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing legal operations and contract lifecycle management (CLM), with a strong focus on process design, data analysis, and cross-functional collaboration. Proven ability to lead teams, improve workflows, and implement AI tools for contract review.

Highest-signal resume keywords

Legal Operations ManagementCLM AdministrationData Analysis and ReportingProcess Design and Workflow ManagementTeam Leadership and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CLM AdministrationWorkflow ManagementData AnalysisReporting SkillsContract ConceptsAI Contract-Review ToolsExcelBusiness Intelligence DashboardsSalesforce IntegrationProcess Improvement

Soft Skills

Excellent CommunicationProblem-SolvingStakeholder ManagementTraining and CoachingCapacity Planning

Tools & Technologies

IroncladIcertisDocuSign CLMAgiloftSalesforce

Certifications & Qualifications

PMPLean/Six SigmaCLOC Certification

Industry Keywords

Legal OperationsContract OperationsDeal DeskSaaSGlobal Operations

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own and operate the Contracts Hub, including processes, policies, data, metrics, triage, reporting and day-to-day service delivery
Manage the triage queue for incoming legal requests and oversee assigned work
Coordinate workload across Hub personnel while balancing service quality, speed and capacity
Design, document and continuously improve intake, assignment, response, review, escalation, completion and reporting procedures
Onboard, manage and develop global contract managers and lawyers through training, coaching, quality support and capacity planning
Coordinate regional coverage across North America, EMEA, APAC and LATAM
Assign and coordinate lower-complexity work routed to EMEA and LATAM interns
Coordinate practical coverage across regions and time zones, including handoffs, queue visibility and service-level expectations
Identify training, capacity and process gaps and address them with regional supervisors
Maintain ownership and escalation paths for each request
Manage CLM triage rules and the Contracts Hub email alias
Operationalize legal content, templates, playbooks and decision logic through intake workflows, playbook adoption, CLM tooling and AI contract-review integration
Partner with Legal Operations on CLM and AI tooling requirements, configuration and adoption
Work with legal, sales, deal desk, finance, procurement, Technology/IT and Legal Operations to improve workflow adoption
Support training and communications for Hub personnel and business partners
Track request volume, response times, cycle times, SLA attainment, escalations, self-service, tool adoption, sentiment, capacity and utilization
Provide dashboards and operating updates to Commercial Legal leadership
Drive operational tracking and cross-functional partnership for the Contracts Hub roadmap
Support reductions in deal-team assignments, self-service expansion, NDA insourcing, cost savings, first-pass review and cycle-time improvements
Report initially to the Managing Corporate Counsel, North America, with a possible future reporting line to the General Counsel – Commercial

Requirements

What you’ll need

Approximately 10+ years of experience in legal operations, contract operations, deal desk, sales or revenue operations, or business operations, including people management
Hands-on CLM administration and workflow experience, such as Ironclad, Icertis, DocuSign CLM or Agiloft
Familiarity with Salesforce-type CRM integrations
Strong data and reporting skills, including Excel and business intelligence dashboards
Experience deploying or adopting AI contract-review tools
Familiarity with commercial contract concepts, including NDAs, MSAs, order forms, redlining, playbooks and fallback positions
Preferred: PMP, Lean/Six Sigma or CLOC certification
Preferred: experience in a global SaaS or technology company operating across time zones
Strong operations background in process design, workflow management, data and metrics
Excellent written and verbal communication
Ability to translate clearly between legal, business and operational stakeholders
Data-driven approach to operational decisions, dashboards and improvement priorities
Willingness to work the queue and solve day-to-day operational problems
Ability to provide out-of-hours support and coordination
A law degree is not required

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off
10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Mentorship, learning programs, leadership development and education support
Paid volunteer time
August Free Fridays
Well-being resources
Regionally tailored programs for employees and their families
Flexible ways of working