Principal AI Solutions Architect, Customer Success

. Lead end-to-end delivery of Agentic AI solutions that improve customer experience metrics and operational performance .

Posted 9/25/2026full-timeRemote • United StatesLead💰 $134,300 - $236,100 per yearWebsite

Tools & technologies

AWSAzureCloudGoogle Cloud Platform

Key responsibilities & impact

Lead end-to-end delivery of Agentic AI solutions that improve customer experience metrics and operational performance
Translate business objectives into scalable AI architectures that drive automation, efficiency, and measurable ROI
Design integration patterns and data flows enabling orchestration across channels, platforms, and enterprise systems
Drive alignment across customer stakeholders and internal teams to accelerate AI adoption and ensure successful outcomes
Deliver rapid POCs and MVPs using Genesys Cloud AI capabilities for scalable production deployment
Optimize AI solutions post-launch through continuous iteration, improving accuracy, performance, and business impact
Advise customers on architecture, platform capabilities, and long-term AI transformation roadmaps
Champion responsible AI practices and ensure compliance with security, privacy, HIPAA, and PCI standards
Partner across product, engineering, and customer teams to accelerate innovation while maintaining governance, scalability, and long-term value realization

What you’ll need

8+ years of experience delivering CX, CRM, or AI-driven solutions in enterprise environments
Strong expertise in cloud platforms such as AWS, Azure, or GCP, including experience with distributed architectures
Proven experience with APIs, data pipelines, and modern integration patterns such as REST, JSON, and event-driven systems
Demonstrated ability to translate business requirements into scalable technical solutions with measurable outcomes
Experience working with conversational AI, NLP, or AI-powered customer experience platforms
Strong stakeholder engagement skills, including experience working with executive-level audiences
Ability to operate independently in fast-paced, ambiguous environments
Solid understanding of data governance, security, and compliance frameworks
Experience with Genesys Cloud or other contact center platforms
Familiarity with LLM integrations, agent-assist technologies, or AI orchestration frameworks
Experience with customer journey mapping and omnichannel experience design
Background in Financial Services, Healthcare, Insurance, Retail, or Public Sector
Experience supporting large-scale digital transformation or enterprise AI adoption initiatives

Comp & perks