Product Communication Specialist

Genesys

. Lead end-to-end communication planning for upcoming product changes .

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSenior💰 $74,300 - $130,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading communication planning for product changes, translating complex technical information for diverse audiences, and managing multiple initiatives effectively. Proficient in collaborating with cross-functional teams and utilizing generative AI tools to enhance communication strategies.

Highest-signal resume keywords

5+ Years Technical ExperienceEffective Written And Verbal CommunicationExperience With Generative AI ToolsCollaboration Across Cross-Functional TeamsExperience With Genesys Products

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Communication PlanningTechnical EnablementChange ManagementProduct AdoptionEditorial ReviewStakeholder ReadinessManaging Multiple PrioritiesSynthesis Of Detailed InformationUnderstanding Complex Technical ConceptsCustomer-Facing Initiatives

Soft Skills

Constructive FeedbackInfluencing StakeholdersIndependently Managing InitiativesDriving AlignmentAdvocating For Customer Perspectives

Tools & Technologies

Generative AI ToolsChatGPTClaudeGenesys CloudEnterprise Customer Experience Platforms

Certifications & Qualifications

Bachelor's Degree Or Equivalent Practical Experience

Industry Keywords

Cloud TechnologiesAIAutomationDigital Customer ExperienceEnterprise Technology Products

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead end-to-end communication planning for upcoming product changes
Partner with Product leaders and cross-functional stakeholders to identify changes, understand technical and business implications, and assess impact
Translate complex technical and product information into clear, audience-specific communications
Advocate for customer and Customer Success perspectives during product discussions
Drive alignment between Product and Customer Success through communication approaches, expectations, timelines, and readiness plans
Independently manage multiple concurrent communication initiatives and competing priorities
Deliver accurate, clear, consistent, and timely communications while preserving technical integrity
Review peer content, provide constructive feedback, and help establish consistent communication practices
Influence how product changes are understood across the organization and help teams prepare for customer-impacting changes

Requirements

What you’ll need

5 or more years of relevant technical experience working with complex software, cloud, customer experience, enterprise technology products, or a related environment
Ability to understand complex technical concepts and communicate them clearly to audiences with varying levels of technical expertise
Experience developing or managing communications related to product changes, technical enablement, product adoption, change management, or customer-facing initiatives
Ability to collaborate across Product, Customer Success, technical teams, and senior stakeholders
Ability to manage multiple priorities, deadlines, and communication initiatives independently while maintaining accuracy and quality
Effective written and verbal communication skills, including synthesizing detailed information into clear, audience-appropriate messaging
Experience using generative AI tools, such as ChatGPT, Claude, or comparable technologies, to support research, synthesis, communication development, or workflow efficiency
Bachelor's degree or equivalent practical experience
Experience with Genesys products, including Genesys Cloud, or comparable enterprise customer experience platforms
Experience supporting product launches, feature changes, migrations, deprecations, or similar initiatives requiring coordinated communication and stakeholder readiness
Familiarity with cloud, AI, automation, or digital customer experience technologies
Experience with editorial review, coaching, or constructive feedback that improves team communications

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Mentorship, learning programs, leadership development and education support
Paid volunteer time
August Free Fridays
Well-being resources and regionally tailored programs for employees and their families