PS Consultant, Gensys Cloud

Genesys

. Deliver Genesys Cloud solutions for customers or partners .

Posted 11/12/2026full-timeRemote • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering Genesys Cloud solutions and technical implementation activities while maintaining effective communication and collaboration with project teams. Proficient in troubleshooting, customer service processes, and managing project-related documentation.

Highest-signal resume keywords

Genesys Cloud Solutions DeliveryTechnical Problem-Solving SkillsKnowledge of HTTP Requests and REST Web ServicesExperience with Wireshark and MS ServerBachelor's Degree in Telecommunication or Related Discipline

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Genesys Cloud EdgeAudiocodesCisco GatewaysIP TelephonesJavaC#.NETPythonPHPWindows ServerAmazon Web Services

Soft Skills

Excellent Verbal and Written Communication SkillsEffective Time ManagementStrong Follow-ThroughOwnership and ResponsibilityFlexibility

Tools & Technologies

WiresharkMS Hyper-VVMWare ESXiMS VisioMS OfficeMS OutlookDHCPDNS

Industry Keywords

Customer Service ProcessesCloud Change Control ProcessesManaged Services RoleProject ManagementTechnical Training

Tech Stack

Tools & technologies

AWSCloudDNSJavaPHPPythonSwitchingVMware.NET

About the role

Key responsibilities & impact

Deliver Genesys Cloud solutions for customers or partners
Develop high-level expertise across the majority of Genesys products
Work closely with the Project Manager to deliver projects successfully
Deliver technical implementation activities from post-sale through support transition
Follow PSO implementation standards and execute project-plan tasks
Validate test plans with the Quality Assurance team
Communicate project status regularly
Provide onsite or remote support for customer escalations as needed
Maintain approximately 70% utilization for billable projects
Identify and proactively resolve engagement-related problems
Assist Customer Care with service calls and maintenance activities
Provide technical training to internal or external resources
Maintain accurate timesheets, expense reports and project-related forms
Maintain internal communications with the project team, team lead and manager
Provide feedback and updates through internal documentation
Follow standard department processes
Stay current on Genesys product releases through training, shadowing, lab development and industry certifications
Occasionally travel to customer and business meeting sites, including internationally

Requirements

What you’ll need

Bachelor’s degree in Telecommunication, Computer Engineering, Computer Science, Computer Technology, or related discipline, or equivalent professional technical experience
2+ years of related experience
Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
Flexibility to work across different time zones
Flexibility to take up a managed services role if business needs require
Flexibility to work on NA Shift Projects
Knowledge of HTTP requests, REST web services, and JSON
Knowledge of Genesys Cloud Edge, Audiocodes, Cisco Gateways, and IP Telephones such as Polycom and Cisco
Cisco/Juniper/other network routing and switching knowledge is an advantage
Experience with Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office, and MS Outlook
Software development experience in Java, C#.NET, Python, PHP, and web application development is a plus
Knowledge of Windows 200/2008/2012R2, XP, Vista, and Windows 7
Knowledge of Amazon Web Services is a bonus
Ability to work on or lead a team through a fast-paced and complex project
Excellent verbal and written business communication skills; English is a must
Prior experience in a customer-facing role
Knowledge of customer service processes and cloud change control processes
Strong follow-through, ownership and responsibility
Effective time management and flexibility
Valid passport for international travel

Benefits

Comp & perks

Flexible-first culture with flexible ways of working
Mentorship, learning programs, leadership development and education support
Paid volunteer time
August Free Fridays
Well-being resources
Regionally tailored programs for employees and their families