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Genesys

Senior Competitive and Market Intelligence Manager

Genesys

. Track and analyze competitor strategy, product direction, pricing, messaging, and partnerships across AI, CX, CCaaS, and WEM .

Posted 11/9/2026full-timeRemote • United StatesSenior💰 $114,400 - $201,200 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in competitive intelligence and market analysis, leveraging AI tools for research and synthesis. Capable of translating insights into actionable recommendations for Product, Marketing, and Sales teams while managing competing priorities and fostering collaboration across global teams.

Highest-signal resume keywords
Competitive IntelligenceMarket AnalysisAI Tools UtilizationWin/Loss AnalysisData Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Competitive Strategy AnalysisMarket ResearchData InterpretationProduct MarketingProduct ManagementSaaS UnderstandingCX KnowledgeCCaaS KnowledgeWEM KnowledgeQuantitative Analysis
Soft Skills
Strong Communication SkillsCollaborative Team PlayerIntellectual CuriosityOwnershipAdaptability
Tools & Technologies
SnowflakeSalesforceAlphaSenseClozdGLG
Industry Keywords
Enterprise SoftwareAI TechnologiesMarket ShiftsCompetitive PlaysBattlecards

Tech Stack

Tools & technologies
Snowflake

About the role

Key responsibilities & impact
  • Track and analyze competitor strategy, product direction, pricing, messaging, and partnerships across AI, CX, CCaaS, and WEM
  • Triangulate public sources, analyst research, and firsthand input from customers, partners, and field teams
  • Analyze win/loss results by competitor, segment, region, and deal type
  • Connect win/loss findings to competitor actions, field feedback, and market activity
  • Turn findings into actionable recommendations for Product, Marketing, and Sales
  • Identify early signals of market and competitive shifts and recommend action
  • Create and maintain battlecards, competitive plays, and market and technology analyses
  • Contribute to enablement and briefings for go-to-market teams
  • Measure how competitive intelligence is used and influences deals
  • Leverage AI tools to accelerate research, monitoring, and synthesis while validating and interpreting findings
  • Partner with stakeholders across Product, Marketing, and Sales to connect market insights with field feedback

Requirements

What you’ll need
  • 8+ years of experience in competitive or market intelligence, product marketing, product management, or strategy
  • Bachelor’s degree in business, economics, marketing, a technical discipline, or equivalent experience
  • Experience in enterprise software or SaaS, with a strong understanding of AI technologies; experience in CX, CCaaS, or WEM is a plus
  • Ability to analyze qualitative and quantitative data, including deal and interview data, and draw defensible conclusions
  • Strong written and verbal communication skills, with the ability to tailor insights for executives, product teams, and sellers
  • Ability to take ownership, frame ambiguous questions, drive work from analysis through recommendation, and manage competing priorities
  • Collaborative and adaptable team player able to build trust with Product, Marketing, and Sales partners and work across global teams
  • Intellectual curiosity and motivation to become a subject-matter expert in frontier technologies and standards, including agentic AI
  • Willingness to travel up to 15%
  • Experience leveraging AI tools for research, analysis, and synthesis
  • Hands-on experience managing win/loss programs or analyzing win/loss, voice-of-customer, and deal data
  • Experience with data platforms and CRM systems such as Snowflake and Salesforce
  • Familiarity with intelligence platforms such as AlphaSense and Clozd, and expert networks such as GLG

Benefits

Comp & perks
  • Medical, Dental, and Vision Insurance
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments
  • Paid volunteer time
  • August Free Fridays
  • Well-being resources
  • Regionally tailored programs for employees and their families
  • Mentorship, learning programs, leadership development and education support