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Genesys

Senior Manager, Content Production and Insights

Genesys

. Lead end-to-end production planning and delivery across written, visual, audio and multimedia content programs .

Posted 10/13/2026full-timeRemote • United StatesSenior💰 $133,000 - $234,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in content production management, including strategic planning, performance analytics, and resource optimization. Proven ability to lead teams, manage complex projects, and implement process improvements in a fast-paced environment.

Highest-signal resume keywords
Content Production ManagementPeople ManagementPerformance AnalyticsEditorial ProcessesAI-Enabled Content Tools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Content MarketingProduction ManagementResource PlanningContent OperationsCampaign Performance AnalysisBudget PlanningMulti-Format Content ProductionProcess ImprovementContent Effectiveness ReportingStakeholder Management
Soft Skills
CoachingOrganizational SkillsCommunication SkillsProblem-SolvingInfluencing
Tools & Technologies
Work Management PlatformsContent Analytics ToolsAI-Enabled Workflows
Industry Keywords
Integrated MarketingEnterprise SaaSContent StrategyGlobal CampaignsDemand Generation

About the role

Key responsibilities & impact
  • Lead end-to-end production planning and delivery across written, visual, audio and multimedia content programs
  • Translate strategic content priorities into actionable production plans, timelines, and resource requirements
  • Manage, coach, and develop direct reports, establishing clear priorities, expectations, and accountability
  • Orchestrate internal contributors, freelancers, agencies, and production partners to deliver high-quality content efficiently and on schedule
  • Identify and implement process improvements, AI-enabled workflows, and automation that increase productivity and scalability
  • Own content performance reporting, dashboards, and KPIs that provide visibility into content effectiveness and business impact
  • Analyze content, campaign, and audience performance to identify trends and translate insights into actionable recommendations
  • Partner with Content Strategy leadership to create a continuous feedback loop between performance insights, strategic priorities, and future content investment
  • Manage external production resources and support budget planning to optimize the mix of internal and external capabilities
  • Collaborate with Product Marketing, Global Campaigns, Demand Generation, Brand, PR/Comms, and other partners to support integrated GTM execution

Requirements

What you’ll need
  • 8+ years of experience in content marketing, content production, editorial operations, integrated marketing, or a related discipline
  • Demonstrated people management experience with a track record of coaching and developing talent
  • Experience managing complex, multi-format content production; enterprise SaaS or technology experience strongly preferred
  • Strong knowledge of editorial processes, production management, resource planning, and content operations
  • Experience managing agencies, freelancers, vendors, and cross-functional contributors
  • Demonstrated ability to use analytics and performance data to inform content decisions and optimization
  • Familiarity with content analytics, work management platforms, and AI-enabled content tools
  • Excellent organizational, communication, problem-solving, and stakeholder management skills
  • Ability to manage multiple priorities and influence effectively within a fast-paced, highly matrixed global organization

Benefits

Comp & perks
  • Medical, Dental, and Vision Insurance
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments
  • Paid volunteer time
  • August Free Fridays
  • Well-being resources
  • Regionally tailored programs for employees and their families
  • Mentorship, learning programs, leadership development and education support