Senior Manager, Enterprise Change Management

Genesys

. Design and deliver integrated, human-centered change experiences, strategies, and tactics for enterprise transformation .

Posted 11/2/2026full-timeRemote • United StatesSenior💰 $134,600 - $236,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and delivering human-centered change experiences and strategies while leveraging AI and emerging technologies to enhance organizational capability and drive measurable business outcomes.

Highest-signal resume keywords

Enterprise Change ManagementHuman-Centered Change DesignAI-Enabled WorkflowsChange Initiative LeadershipCoaching and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change ManagementMethodology DevelopmentData AnalysisGovernance FrameworksWorkflow Design

Soft Skills

Influencing Strategic DecisionsBuilding Trusted PartnershipsCoaching LeadersCross-Functional CollaborationMentoring Practitioners

Industry Keywords

Enterprise TransformationChange EffectivenessEmployee ExperienceOrganizational CapabilityAdoption Measurement

About the role

Key responsibilities & impact

Design and deliver integrated, human-centered change experiences, strategies, and tactics for enterprise transformation
Partner with business leaders and cross-functional teams to build organizational capability, accelerate adoption, and deliver measurable business outcomes
Contribute to the design and evolution of the Genesys Way of Change
Develop scalable methodologies, AI-enabled workflows, governance, and tools
Leverage AI, data, and emerging technologies to simplify, standardize, and scale change practices
Lead multiple enterprise change initiatives, managing priorities, plans, risks, dependencies, and delivery
Measure adoption, employee experience, and business outcomes to improve change effectiveness and organizational capability
Coach leaders and managers to lead change
Build trusted partnerships, influence strategic decisions, and mentor fellow practitioners

Requirements

What you’ll need

Experience, qualifications, and skills appropriate for a Senior Manager, Enterprise Change Management role
Ability to design and deliver integrated, human-centered change experiences, strategies, and tactics
Ability to partner with business leaders and cross-functional teams
Ability to develop scalable methodologies, AI-enabled workflows, governance, and tools
Ability to lead multiple enterprise change initiatives, managing priorities, plans, risks, dependencies, and delivery
Ability to measure adoption, employee experience, and business outcomes
Ability to coach leaders and managers to lead change
Ability to build trusted partnerships and influence strategic decisions
Ability to mentor fellow practitioners
No specific education, years of experience, certifications, or language requirements are stated

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off
10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Mentorship, learning programs, leadership development and education support
Paid volunteer time
August Free Fridays
Well-being resources
Regionally tailored programs for employees and their families