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Genesys

Senior Principal Solution Consultant

Genesys

. Lead discovery engagements to uncover customer priorities, business challenges, technical constraints, and transformation opportunities .

Posted 10/22/2026full-timeRemote • United StatesSenior💰 $138,000 - $242,600 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing AI-powered customer experience solutions and translating complex technical architectures into business value. Proven ability to lead technical strategy, collaborate with stakeholders, and deliver impactful presentations and prototypes.

Highest-signal resume keywords
Generative AI ExpertisePrompt Engineering TechniquesCloud Architecture DesignAPIs and IntegrationsSolutions Consulting Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Solution ArchitectureAI-Native Solution DesignJavaScript DevelopmentPython DevelopmentCloud ServicesConversational AI DesignAutomation WorkflowsTechnical DocumentationPrototypingEnterprise Customer Engagement
Soft Skills
Strong Communication SkillsProblem-Solving SkillsCollaboration SkillsInfluencing SkillsOwnership and Accountability
Tools & Technologies
Genesys CloudAWSAzureGoogle CloudSalesforceServiceNowAI-Assisted Development ToolsModel Context ProtocolLarge Language ModelsMachine Learning Concepts
Industry Keywords
Customer ExperienceContact Center SolutionsEnterprise ArchitectureSaaS SolutionsTechnical PilotsProofs of ConceptTransformation OpportunitiesStakeholder EngagementTechnical StrategyThought Leadership

Tech Stack

Tools & technologies
AWSAzureCloudJavaScriptPythonServiceNow

About the role

Key responsibilities & impact
  • Lead discovery engagements to uncover customer priorities, business challenges, technical constraints, and transformation opportunities
  • Own technical strategy and solution recommendations for assigned opportunities
  • Translate complex requirements into architectures, business outcomes, and customer value
  • Build relationships with enterprise architects, technology owners, engineering leaders, executives, and key stakeholders
  • Design AI-powered customer experience solutions, including conversational AI, agentic AI, intelligent orchestration, automation, and human-in-the-loop experiences
  • Develop and deliver demonstrations, workshops, prototypes, and executive-level presentations
  • Rapidly prototype and iterate solutions using prompt engineering, APIs, cloud services, and modern development practices
  • Design scalable reference architectures integrating Genesys Cloud with customer systems, cloud platforms, CRM applications, AI services, data sources, and third-party technologies
  • Lead technical pilots and proofs of concept through definition, execution, validation, and measurable outcomes
  • Drive alignment across business and technical stakeholders; identify risks and challenge assumptions
  • Partner with Account Executives and account teams to advance opportunities, remove technical barriers, and support growth
  • Collaborate with product and engineering teams on customer requirements, architectural considerations, and innovation opportunities
  • Develop reusable architectures, demonstrations, frameworks, and best practices
  • Create technical documentation including solution architectures, proposals, use cases, pilot plans, and technical recommendations
  • Contribute thought leadership through customer engagements, presentations, internal enablement, and industry discussions
  • Support peers and partners by sharing expertise and coaching on solution approaches

Requirements

What you’ll need
  • Bachelor’s degree or equivalent practical experience
  • 5+ years of experience in solutions consulting, sales engineering, solution architecture, or a similar customer-facing technical role
  • Proven experience working with large, complex enterprise customers and navigating multi-stakeholder technical decision processes
  • Strong understanding of generative AI, agentic AI, large language models, and AI-native solution design
  • Hands-on experience applying prompt engineering techniques to real-world use cases
  • Ability to translate complex technical capabilities and architectures into clear business value and measurable outcomes
  • Experience designing customer journeys, workflows, conversational experiences, or automation within contact center, customer experience, or related enterprise environments
  • Strong technical foundation in APIs, integrations, cloud architectures, and modern application development practices
  • Experience with public cloud platforms such as AWS, Azure, or Google Cloud
  • Hands-on development or scripting experience using JavaScript, Python, or similar technologies
  • Ability to rapidly build prototypes and proof-of-concept solutions integrating multiple technologies and data sources
  • Strong presentation, storytelling, and communication skills for technical audiences and senior executives
  • Strong problem-solving skills and ability to navigate ambiguity, competing priorities, and evolving customer requirements
  • Demonstrated ownership, initiative, and accountability for driving technical outcomes and advancing customer opportunities
  • Strong collaboration and influencing skills across sales, product, engineering, partners, and customer teams
  • Experience leading pilots, proofs of concept, or other complex technical initiatives from definition through completion
  • Preferred: Hands-on experience with Genesys Cloud, including APIs, integrations, Architect, AI capabilities, or related platform services
  • Preferred: Experience integrating enterprise platforms such as Salesforce, ServiceNow, AWS, Microsoft Azure, or similar technologies
  • Preferred: Experience with RAG, large language model applications, and enterprise AI architectures
  • Preferred: Familiarity with Model Context Protocol (MCP)
  • Preferred: Understanding of machine learning concepts, model behavior, evaluation techniques, and AI limitations
  • Preferred: Exposure to advanced machine learning or statistical approaches, including Bayesian methods
  • Preferred: Experience designing solutions within SaaS or cloud-based enterprise environments
  • Preferred: Thought leadership through customer presentations, published content, conference participation, internal enablement, or industry contributions
  • Preferred: Experience influencing long-term enterprise architecture or technology strategy
  • Preferred: Experience using AI-assisted development tools such as Cursor or GitHub Copilot
  • Preferred: Commitment to continuous learning in AI, cloud architecture, customer experience technologies, and emerging development practices

Benefits

Comp & perks
  • Medical, Dental, and Vision Insurance
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments
  • Paid volunteer time
  • August Free Fridays
  • Well-being resources
  • Regionally tailored programs for employees and their families
  • Mentorship, learning programs, leadership development and education support