Senior Product Management Director

Genesys

. Define and champion a unified product vision and roadmap for Identity & Access Management .

Posted 10/27/2026full-timeRemote • United StatesSenior💰 $220,500 - $387,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Identity and Access Management, including OAuth 2.0/OIDC, SAML, SCIM, MFA, and RBAC/ABAC, while driving product strategies that ensure usability, compliance, and scalability. Proven ability to lead cross-functional teams and communicate complex strategies effectively to diverse audiences.

Highest-signal resume keywords

Product Management ExperienceIdentity And Access Management ExpertiseAgile And Design Thinking PrinciplesExecutive Communication SkillsCustomer-Centric Strategy Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OAuth 2.0OIDCSAMLSCIMMFARBACABACMulti-Tenant AuthorizationProduct Strategy ExecutionKPI Establishment

Soft Skills

Organizational SkillsInfluencing SkillsCustomer EmpathyInnovation LeadershipTeam Coaching

Tools & Technologies

TelemetryAgile MethodologiesDesign ThinkingPlatform Adoption ToolsGovernance Frameworks

Certifications & Qualifications

Bachelor’s DegreeMBA

Industry Keywords

SaaSCCaaSEnterprise ScaleCompliance StandardsCustomer ExperienceWorkflow Orchestration

About the role

Key responsibilities & impact

Define and champion a unified product vision and roadmap for Identity & Access Management
Develop and execute a customer-centric strategy driving platform adoption, scalability, and security
Establish measurable success metrics and KPIs for platform performance, governance, and customer impact
Partner with Security, Legal, Privacy, and Compliance to align identity capabilities with global trust, privacy, and compliance standards
Shape the platform access model for complex enterprise organizations
Define how AI agents are identified, authorized, and governed
Lead cross-functional delivery using Agile and Design Thinking principles
Track adoption and security outcomes using telemetry and customer insights
Ensure platform foundations deliver extensibility and reliability for developers and administrators
Partner with architecture and engineering to enforce access policies consistently
Ensure administrators can audit and understand user and agent activity
Serve as executive advocate for platform access control and identity strategy
Manage executive communications on rollout and adoption
Drive governance and consistent adoption of platform foundation capabilities
Build enterprise customer relationships and translate needs into reusable platform capabilities
Build partnerships across the identity ecosystem
Define ownership and shared capabilities with peer product leaders
Present platform vision and progress at internal, customer, and industry events
Foster innovation, accountability, and customer empathy across teams
Lead, coach, and grow product leaders
Set the team operating model, ownership boundaries, planning cadence, and hiring plan

Requirements

What you’ll need

10+ years of product management experience, with proven success leading SaaS or CCaaS platform initiatives
5+ years leading product management teams, including managing senior product managers or product leaders
Demonstrated expertise and technical knowledge in identity and access management, including OAuth 2.0/OIDC, SAML, SCIM, MFA, RBAC/ABAC, and multi-tenant authorization at enterprise scale
Familiarity with security and identity considerations for AI agents
Track record of building and executing product strategies that balance usability, compliance, and scalability
Strong experience managing ambiguity and influencing global, cross-functional teams beyond direct authority
Strong organizational skills, with proven experience delivering results across product, engineering, user experience, design, and research teams
Exceptional executive communication skills with the ability to articulate complex technical strategies to both technical and business audiences
Big-picture thinker with the ability to dive into details to drive execution excellence
Experience working with large-scale customer platforms, ideally in contact center, CX, or workflow orchestration domains
Experience with large enterprise customers that have complex organizational and regulatory requirements
Bachelor’s degree or equivalent experience required
MBA or equivalent advanced degree preferred

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Paid volunteer time
August Free Fridays
Well-being resources
Regionally tailored programs for employees and their families
Mentorship, learning programs, leadership development and education support