Senior Project Manager

Genesys

. Lead end-to-end delivery of complex enterprise customer experience transformation programs .

Posted 10/26/2026full-timeRemote • United StatesSenior💰 $130,500 - $229,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex enterprise customer experience transformation programs, managing project financial performance, and optimizing resource allocation. Proficient in stakeholder management, project governance, and implementing cloud-based solutions.

Highest-signal resume keywords

Project ManagementCloud TechnologiesStakeholder ManagementAgile MethodologiesFinancial Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project GovernanceRisk ManagementChange ManagementProcess ImprovementKPI ReportingBudgetingForecastingResource PlanningCloud MigrationDigital Transformation

Soft Skills

LeadershipNegotiationConflict ResolutionAnalytical SkillsOrganizational SkillsProblem-Solving

Tools & Technologies

Microsoft ProjectMicrosoft 365JiraAzure DevOpsSmartsheetGenesys Cloud CXAWSMicrosoft AzureGoogle Cloud PlatformTeams

Certifications & Qualifications

PMPPgMPPMI-ACPScrum MasterITILProsci Change ManagementLeanSix Sigma

Industry Keywords

Enterprise Software ImplementationsCustomer Experience PlatformsSaaSContact CenterProfessional ServicesFortune 1000 OrganizationsPre-Sales ConsultingSolution EstimationStatements of WorkChange Management

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformPMP

About the role

Key responsibilities & impact

Lead end-to-end delivery of complex enterprise customer experience transformation programs
Establish execution strategies, governance, success criteria, and delivery roadmaps
Direct cross-functional and geographically distributed teams across architecture, consulting, engineering, business analysis, training, QA, operations, change management, customers, and partners
Drive Genesys solution implementation and adoption from discovery and solution design through planning, execution, testing, go-live, transition to support, adoption, and value realization
Establish executive governance, steering committees, communication cadences, metrics, KPIs, and decision frameworks
Manage risks, issues, dependencies, assumptions, and change requests
Manage multiple concurrent enterprise engagements across scope, schedule, budget, quality, contracts, customer satisfaction, and organizational priorities
Own project financial performance, including budgeting, forecasting, revenue recognition, profitability, margins, utilization, resource management, and scope governance
Optimize resource allocation across engagements
Align customer executives and Genesys Sales, Customer Success, Product Management, Professional Services, Support, Finance, Operations, and partners
Lead steering committees, governance reviews, kickoffs, customer workshops, and strategic planning sessions
Strengthen customer adoption and value realization
Support pre-sales through estimation, Statements of Work, implementation strategies, proposals, and RFP responses
Advise customers on experience transformation, organizational readiness, and change management
Mentor Project Managers and delivery teams
Improve Professional Services processes, tools, governance, reporting, and project management capabilities

Requirements

What you’ll need

Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience
8 or more years of project or program management experience leading complex enterprise technology implementations
5 or more years of experience delivering cloud, SaaS, contact center, customer experience, or digital transformation initiatives
Experience managing enterprise customer engagements across the complete project lifecycle
Experience leading geographically distributed, cross-functional teams within global matrix organizations
Experience managing project financial performance, including budgeting, forecasting, revenue recognition, profitability, margins, utilization, and resource planning
Executive presence and ability to advise, negotiate with, and influence senior stakeholders
Leadership, stakeholder management, negotiation, conflict resolution, analytical, organizational, and problem-solving capabilities
Ability to influence multidisciplinary teams without direct authority
Proficiency in Agile, Waterfall, and hybrid methodologies
Understanding of enterprise software implementations, cloud technologies, and customer experience platforms
Ability to translate technical concepts and business priorities for technical and executive audiences
Expertise in project governance, KPI reporting, financial management, risk management, organizational change, and process improvement
Proficiency with Microsoft Project, Microsoft 365, Teams, SharePoint, Jira, Azure DevOps, and Smartsheet
Ability to travel up to 25 percent
Preferred: PMP, PgMP, PMI-ACP, Scrum Master, or equivalent certification
Preferred: Experience implementing Genesys Cloud CX or comparable enterprise CCaaS platforms
Preferred: Experience with cloud migration or AI-enabled customer experience transformation programs
Preferred: Familiarity with AWS, Microsoft Azure, or Google Cloud Platform
Preferred: Pre-sales consulting, solution estimation, Statements of Work, and proposal development experience
Preferred: ITIL, Prosci Change Management, Lean, or Six Sigma knowledge
Preferred: Experience in enterprise Professional Services organizations supporting large, complex customers, including Fortune 1000 organizations

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Paid volunteer time
August Free Fridays
Well-being resources
Regionally tailored programs for employees and their families
Mentorship, learning programs, leadership development and education support