Senior Project Manager

Genesys

. Lead end-to-end delivery of complex enterprise customer experience transformation projects .

Posted 10/8/2026full-timeRemote • United StatesSenior💰 $130,500 - $229,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex enterprise customer experience transformation projects, managing project financial performance, and optimizing resource allocation. Proficient in applying Agile and Waterfall methodologies while effectively communicating with and influencing senior stakeholders.

Highest-signal resume keywords

Project ManagementCustomer Experience TransformationBudgeting And Financial ManagementAgile And Waterfall MethodologiesStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project GovernanceRisk ManagementProcess ImprovementCloud TechnologiesEnterprise Software ImplementationsKPI ReportingChange ManagementDigital TransformationSaaS DeliveryTechnical Aptitude

Soft Skills

LeadershipNegotiationConflict ResolutionAnalytical SkillsOrganizational Skills

Tools & Technologies

Microsoft ProjectMicrosoft 365TeamsSharePointJiraAzure DevOpsSmartsheetGenesys Cloud CXAWSGoogle Cloud Platform

Certifications & Qualifications

PMPPgMPPMI-ACPScrum Master

Industry Keywords

Enterprise Customer EngagementsProfessional ServicesFortune 1000CCaaS PlatformsITILLeanSix SigmaChange Management

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformPMP

About the role

Key responsibilities & impact

Lead end-to-end delivery of complex enterprise customer experience transformation projects
Direct cross-functional and geographically distributed teams across architecture, consulting, development, engineering, business analysis, training, QA, operations, change management, customers, and partners
Drive Genesys solution implementation and adoption from discovery and design through planning, execution, testing, go-live, support transition, and value realization
Establish executive governance, steering committees, communication cadences, metrics, KPIs, and decision frameworks
Manage project risks, issues, dependencies, assumptions, and change requests
Manage concurrent enterprise engagements across scope, schedule, budget, quality, contracts, satisfaction, and priorities
Own budgeting, forecasting, revenue recognition, profitability, margin, utilization, and resource planning
Optimize resource allocation across engagements
Align customer executives and Genesys Sales, Customer Success, Product Management, Professional Services, Support, Finance, Operations, and partners
Lead steering committees, governance reviews, kickoffs, workshops, and strategic planning sessions
Connect execution to strategic objectives and identify opportunities to extend value through Genesys solutions and services
Support pre-sales through estimation, Statements of Work, implementation strategies, proposals, and RFP responses
Advise customers on CX transformation, organizational readiness, and change management
Mentor Project Managers and delivery teams
Advance Professional Services methodologies, governance, reporting, and execution consistency
Translate delivery insights into scalable processes, tools, governance practices, and project management capabilities

Requirements

What you’ll need

Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience
8+ years of project or program management experience leading complex enterprise technology implementations
5+ years of experience delivering cloud, SaaS, contact center, customer experience (CX), or digital transformation initiatives
Demonstrated success managing enterprise customer engagements across the complete project lifecycle
Strong background leading geographically distributed, cross-functional teams within global matrix organizations
Proven experience managing project financial performance, including budgeting, forecasting, revenue recognition, profitability, margins, utilization, and resource planning
Demonstrated executive presence and ability to communicate with, advise, negotiate with, and influence senior customer and internal stakeholders
Exceptional leadership, stakeholder management, negotiation, conflict resolution, analytical, organizational, and problem-solving capabilities
Proven ability to influence multidisciplinary teams and executive stakeholders without direct authority
Experience applying Agile, Waterfall, and hybrid methodologies
Strong understanding of enterprise software implementations, cloud technologies, and customer experience platforms
Technical aptitude and business acumen for technical and executive audiences
Expertise in project governance, KPI reporting, financial management, risk management, organizational change, and process improvement
Proficiency with Microsoft Project, Microsoft 365, Teams, SharePoint, Jira, Azure DevOps, and Smartsheet
Ability to travel up to 25 percent
Preferred: PMP, PgMP, PMI-ACP, Scrum Master, or equivalent certification
Preferred: Experience implementing Genesys Cloud CX or comparable enterprise CCaaS platforms
Preferred: Experience leading cloud migration or AI-enabled customer experience transformation programs
Preferred: Familiarity with AWS, Microsoft Azure, or Google Cloud Platform
Preferred: Experience supporting pre-sales consulting, solution estimation, Statements of Work, and proposal development
Preferred: Knowledge of ITIL, Prosci Change Management, Lean, or Six Sigma methodologies
Preferred: Experience within enterprise Professional Services organizations supporting Fortune 1000 customers

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off
10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Paid volunteer time
August Free Fridays
Well-being resources
Regionally tailored programs for employees and their families
Mentorship, learning programs, leadership development and education support