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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving strategic Professional Services opportunities through effective relationship management, sales lead generation, and negotiation. Proficient in collaborating with cross-functional teams to align customer objectives with service capabilities.
Highest-signal resume keywords
Sales Lead GenerationOpportunity DevelopmentStakeholder ManagementCustomer Relationship ManagementProject Management Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business SolutionsTelecommunicationsNegotiationComplex Deal ProgressionPresentation SkillsCustomer EngagementPipeline DevelopmentMarket InsightsTechnical DisciplineSalesforce
Soft Skills
LeadershipInterpersonal SkillsCommunication SkillsInfluencing SkillsCollaboration
Tools & Technologies
SalesforceCustomer Relationship Management Platform
Certifications & Qualifications
PMPPRINCE2Six SigmaLean Process
Industry Keywords
Professional ServicesConsultingManaged ServicesBusiness EnvironmentCustomer Success
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Own the end-to-end development of strategic Professional Services opportunities across implementation, consulting, and managed services
- Drive alignment across Account Executives, Customer Success Managers, Professional Services leaders, and other stakeholders
- Develop a strong pipeline of services opportunities by identifying customer needs, pursuing qualified leads, and expanding client relationships
- Build trusted relationships with customer stakeholders and uncover strategic priorities
- Lead customer presentations and proposals connecting Genesys services capabilities with customer objectives and expected value
- Influence commercial strategy and negotiate and close complex services engagements
- Contribute customer, market, and pipeline insights to Professional Services planning
- Partner with senior leaders and pursuit teams on high-value opportunities
Requirements
What you’ll need- 5+ years of experience in a business environment, including at least 3 years of customer-facing sales experience within business solutions, telecommunications, technology, or a related services environment
- Proven success in sales lead generation, opportunity development, acquisition, negotiation, and relationship management
- Demonstrated ability to identify and develop business opportunities and successfully progress complex deals through negotiation and close
- Strong leadership, interpersonal, presentation, and stakeholder management capabilities
- Excellent written and verbal communication skills
- Demonstrated ability to influence thinking and gain stakeholder acceptance in sensitive or complex situations
- Ability to work effectively independently and collaboratively as part of cross-functional pursuit teams
- Bachelor's degree in computer technology, a related technical discipline, or equivalent professional technical experience, with relevant industry experience
- Ability to travel approximately 25% to 50% to engage with customers and deliver presentations
- Experience using Salesforce or a comparable customer relationship management platform
- PMP, PRINCE2, Six Sigma, Lean Process, or another relevant methodology or project management certification
- Master of Business Administration or other relevant postgraduate qualification (preferred)
- Must have work rights in Australia
Benefits
Comp & perks- Flexible ways of working
- Mentorship, learning programs, leadership development and education support
- Paid volunteer time
- August Free Fridays
- Well-being resources
- Regionally tailored programs for employees and their families