Technical Software Program Manager

Genesys

. Own end to end delivery of technical programs, ensuring alignment with business goals, timelines, and measurable outcomes .

Posted 9/29/2026full-timeCanadaMid-LevelSenior💰 CA$111,100 - CA$145,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Technical Program Management with a focus on delivering complex, cross-functional programs in cloud-based environments. Proficient in utilizing data-driven insights to enhance program performance and stakeholder communication.

Highest-signal resume keywords

Technical Program ManagementCloud TechnologiesAgile MethodologiesData Driven InsightsCross Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program PlanningResource AllocationRisk MitigationAnalytical SkillsProblem SolvingScriptingSoftware ArchitectureDelivery PredictabilityExecution QualityPerformance Analysis

Soft Skills

Excellent CommunicationInfluencing StakeholdersCollaborationFocus on High Impact Outcomes

Tools & Technologies

SaaS PlatformsEnterprise SystemsDistributed SystemsCloud Communications

Industry Keywords

TelecommunicationsCloud Based EnvironmentsData Driven Product Environments

Tech Stack

Tools & technologies

CloudDistributed Systems

About the role

Key responsibilities & impact

Own end to end delivery of technical programs, ensuring alignment with business goals, timelines, and measurable outcomes
Drive cross functional collaboration between engineering, product, and analytics teams to accelerate delivery and remove execution blockers
Lead program planning and execution, optimizing resource allocation, timelines, and delivery predictability at scale
Influence technical and operational strategy by aligning stakeholders around priorities, risks, and dependencies
Implement scalable program management frameworks that improve efficiency, transparency, and delivery velocity
Analyze program performance using data driven insights to improve outcomes, reduce risk, and enhance execution quality
Proactively identify risks and dependencies, driving mitigation strategies that protect delivery timelines and platform performance
Communicate program status, impact, and outcomes to senior stakeholders with clarity and precision

Requirements

What you’ll need

3+ years of experience in Technical Program Management or Technical Project Management within high growth or cloud based environments
Proven track record delivering complex, cross functional technical programs on time and within scope
Strong understanding of cloud technologies, distributed systems, and modern software architectures
Demonstrated ability to work across engineering, product, and analytics teams in a fast paced environment
Excellent communication skills with the ability to influence stakeholders at multiple levels
Strong analytical and problem solving capabilities with a data driven mindset
Experience managing competing priorities while maintaining focus on high impact outcomes
Experience working within analytics or data driven product environments
Familiarity with Agile methodologies and modern software development practices
Programming or scripting experience that supports technical fluency
Experience in telecommunications, cloud communications, or related industries
Exposure to large scale SaaS platforms or enterprise systems

Benefits

Comp & perks

Comprehensive extended group health coverage
Generous paid time off, including vacation and personal leave
Retirement savings program with employer RRSP matching up to a prescribed maximum amount
Family-friendly benefits, including parental leave top-up and adoption assistance
Growth and development opportunities through access to learning resources and internal mobility programs
Paid volunteer time
August Free Fridays
Well-being resources
Regionally tailored programs for employees and their families