Field Engineer

Genetec

. Perform remote and on-site support, installation, auditing, assessment, and maintenance services for Genetec solutions .

Posted 10/15/2026full-timeFranceMid-LevelSenior💰 €40,000 - €65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Genetec solutions, providing technical support and project management while fostering strong client relationships. Proficient in Windows administration, networking principles, and security systems deployment.

Highest-signal resume keywords

Genetec Solutions ExpertiseWindows Environment AdministrationCustomer RelationsTechnical SupportProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows AdministrationNetworking PrinciplesIP ProtocolsNetwork Storage SolutionsServer VirtualizationVideo Surveillance SystemsAccess Control SystemsLicense Plate Recognition SystemsC#PowerShell

Soft Skills

Proactive Problem SolvingAnalytical SkillsTeam-OrientedIndependent WorkEffective Communication

Tools & Technologies

Active DirectoryIISGroup Policy ObjectsCRM ToolsPerformance Monitoring

Certifications & Qualifications

Microsoft CertificationCCNASQL Server CertificationVMware Certification

Industry Keywords

Technical SupportProject ManagementSafety and Security SystemsVideo SurveillanceAccess Control

Tech Stack

Tools & technologies

MS SQL ServerSQLVMware

About the role

Key responsibilities & impact

Perform remote and on-site support, installation, auditing, assessment, and maintenance services for Genetec solutions
Act as the technical point of contact for strategic projects with partners and clients
Build lasting, trust-based relationships with clients and support them throughout their projects
Become an expert in Genetec solutions and contribute to their adoption and optimization
Track incidents and service interventions in management tools and the CRM
Coordinate the escalation of critical situations and mobilize the appropriate resources
Provide effective solutions and resolve issues promptly
Advise clients on best practices, technological developments, upgrades, and integration or optimization projects
Prepare reports and recommendations on the status and performance of deployed environments

Requirements

What you’ll need

Degree in computer science, electrical engineering, or equivalent experience
Experience in customer relations, technical support, and/or project management
Excellent command of Windows environment administration and troubleshooting (Active Directory, file sharing, IIS, clustering, Group Policy Objects (GPOs), performance monitoring, etc.)
Strong knowledge of computer networking principles and IP protocols
Good understanding of network storage solutions (SAN, NAS, iSCSI), related best practices, and server virtualization concepts
Proactive, solution-oriented approach, with the ability to manage multiple matters simultaneously and prioritize effectively
Excellent analytical skills and a strong commitment to continuous learning
Team-oriented, with the ability to work independently and manage workload effectively
Professional proficiency in French and English
Availability for business travel approximately 30–40% of the time
Experience deploying and troubleshooting safety and security systems
Experience with video surveillance (IP cameras, encoders, video matrices, digital video recorders, etc.)
Experience with access control (readers, controllers, cabling, etc.)
Experience with license plate recognition systems and technologies (LPR/ALPR)
Technical certifications such as Microsoft, CCNA, SQL Server, VMware, or equivalent
Knowledge of C#, Visual Basic, VBScript, PowerShell, or equivalent is an asset
Familiarity with Microsoft SQL Server is an asset

Benefits

Comp & perks

Guidance and support to help employees reach their full potential in their roles
Training and professional development
A work environment that fosters communication, creativity, and continuous learning
Opportunities for professional growth
A strong focus on employee success and well-being
Diversity and inclusion initiatives
Professional services delivered remotely and on site