Genetec

Director

• Deliver partner revenue objectives for the assigned region, ensuring targets are met or exceeded
• Communicate and implement the Genetec Channel Partner Program strategy with regional partners
• Lead and empower partner-focused professionals across the assigned region
• Develop and implement channel partner engagement strategies
• Provide vision, direction, and feedback to direct and indirect reports
• Collaborate with sales leaders and internal stakeholders on partner strategies
• Oversee partner pipeline management and CRM sales forecasting
• Build cohesive field and inside sales teams; coach sellers and remove internal roadblocks
• Evaluate market trends and proactively adjust partner strategies
• Manage budgets and allocate resources to maximize partner engagement and revenue growth
• Build face-to-face relationships with channel partners and regional teams
• Drive continuous improvement and operational efficiency across business units

Regional Director – Partners

Product Manager

• Implement the product management practice roadmap by translating priorities into tools, workflows, templates, guidelines, and rollout plans
• Establish and maintain standards for documenting market problems, collecting customer and market insights, managing PLM-to-purchase-order data, updating the roadmap, receiving and triaging requests, setting priorities, and managing cross-functional handoffs
• Configure and improve SharePoint, Confluence, Azure DevOps, CRM, Wrike, Microsoft 365, Power Automate, dashboards, and AI-enabled workflows
• Create templates, checklists, examples, how-to guides, playbooks, and self-service guidance
• Establish information structures and reference sources for product assets, market and product knowledge, roadmaps, personas, Jobs-to-be-Done, capabilities, and documentation
• Collaborate with Product, Product Marketing, R&D, Sales/Commercial, and Operations teams to test workflows, identify friction points, and refine implementation
• Drive adoption through onboarding, office hours, training, examples, release notes, and targeted communications
• Ensure compliance with expectations for information handling, access, quality, traceability, and human accountability
• Measure adoption and process health, and improve practices based on evidence

Product Management Specialist

Manager

• Own the end-to-end lifecycle of contract vehicles, including onboarding, pricing schedules, modifications, options, renewals, and close-out.
• Act as the subject-matter expert and primary point of contact for contract vehicles.
• Ensure compliance with contract terms, eligibility rules, and reporting obligations.
• Maintain accurate, audit-ready contract documentation, pricing schedules, and records.
• Assess how contracts are sold, tracked, and recorded; document gaps, risks, and challenges.
• Recommend and drive a scalable target operating model.
• Define standards, playbooks, controls, and SOPs.
• Pursue opportunities to grow revenue and transaction volume and evaluate new contract vehicles.
• Partner with technical business system owners to structure and record contracts, pricing, and obligations in CRM and related systems.
• Establish data standards, naming conventions, and workflows.
• Guide system enhancements, configuration, and automation.
• Ensure records remain audit-ready and aligned with governance and compliance requirements.
• Collaborate with Legal, Finance, Sales, Pricing, Product, and Operations.
• Advise leadership on contract strategy, risk exposure, and expansion opportunities.
• Coordinate stakeholder reviews and approvals.
• Produce reports and dashboards on contract performance, obligations, renewals, and compliance status.
• Monitor key metrics, service levels, and deadlines; escalate risks proactively.
• Maintain documentation, templates, and job aids.

Contract Manager

Marketing

• Lead the development and execution of the marketing strategy for Mexico, Central America and the Caribbean
• Develop annual marketing plans and translate regional and global strategies into locally relevant programs and campaigns
• Identify market trends, customer needs, competitive activity, and growth opportunities
• Manage the local marketing budget and align investments with business objectives and measurable outcomes
• Partner with Sales leadership on market priorities, pipeline needs, key accounts, and growth opportunities
• Develop integrated demand-generation and account-based marketing campaigns
• Track campaign performance, lead generation, conversion, pipeline contribution, engagement, and ROI
• Communicate marketing plans, results, insights, reports, and recommendations to Sales and regional leadership
• Collaborate with Channel Sales and strategic partners on joint marketing initiatives and partner engagement
• Support partner events, campaigns, communications, and co-marketing activities
• Strengthen brand awareness and positioning across the market
• Adapt global and regional content for local audiences
• Collaborate with internal teams and external agencies on digital marketing, content, PR, social media, customer communications, and brand initiatives
• Develop and execute calendars for industry events, customer events, partner activities, trade shows, and executive engagements
• Evaluate sponsorship and event opportunities and improve event strategy
• Manage relationships with agencies, vendors, and external partners

Gerente de Mercadotecnia

General Counsel

• Manage the creation, organization, and administration of legal entities in Canada and abroad
• Ensure compliance with legal and regulatory requirements in Canada and internationally
• Manage commercial contracts, leases, vendor agreements, partnerships, and other key agreements
• Establish, maintain, and enhance governance, compliance, and integrity programs
• Resolve governance, compliance, and integrity-related issues
• Coordinate activities with external legal counsel
• Provide practical, business-oriented legal advice to all departments
• Support the corporate structure, governance framework, and contracts required for Genetec’s international growth

Legal Counsel – Corporate and Operations

Full-stack Engineer

• Define, develop, deploy, and maintain features and the product as a whole
• Explore new technologies and develop a cutting-edge distributed microservices architecture
• Own and maintain automated test suites to improve product quality
• Serve as a technical reference to guide and mentor team members
• Ensure the team and products maintain a high level of security
• Participate in the on-call process according to the established schedule to respond to alerts and incidents

Senior Software Developer – ClearID

Machine Learning Engineer

• Design, train, and optimize deep neural networks for image-based classification, regression, detection, and re-identification
• Develop and optimize architectures for real-time inference on resource-constrained platforms
• Analyze requirements and evaluate machine learning approaches based on performance, computational, and hardware constraints
• Participate in the full development lifecycle, from data acquisition and annotation through model training, evaluation, optimization, and integration
• Develop and improve tools for model training, retraining, testing, and deployment
• Evaluate existing technologies and components, recommend new approaches, and integrate relevant solutions
• Design and test proofs of concept and prototypes
• Collaborate within a multidisciplinary team of computer vision, machine learning, and software development specialists
• Contribute to the evolution of Genetec’s on-device analytics solutions

Machine Learning Specialist – Device Analytics

General

• Oversee the customer order fulfillment process, from receiving orders through ensuring they are properly packaged and shipped
• Monitor inventory levels, process and ship orders, track shipments, and communicate with customers regarding order status and delivery information
• Manage returns, respond to customer inquiries and complaints, and collaborate with other departments, such as Customer Service and Logistics, to ensure a seamless order fulfillment process

Fulfillment Specialist

Marketing Operations

• Serve as an operational cornerstone within the Marketing organization
• Design, implement, and optimize marketing processes and workflows
• Collaborate with stakeholders to identify operational challenges and implement scalable solutions
• Develop process frameworks, templates, and best practices
• Develop and maintain reporting on process effectiveness, platform adoption, workflow efficiency, and operational performance
• Analyze trends and make recommendations to improve productivity, collaboration, and marketing operations
• Administer and govern marketing collaboration platforms, including Wrike, Confluence Wiki, and Microsoft SharePoint
• Configure and maintain workflows, templates, dashboards, and operational structures
• Identify efficiency improvements through platform enhancements, automation, and adoption initiatives
• Contribute to onboarding, training, and enablement programs
• Drive user adoption, create educational resources, and share best practices
• Assess platform proficiency and develop a network of subject-matter experts

Manager, Marketing Operations

Sales Engineer

• Provide product demonstrations for potential customers, consultants and channel partners
• Leverage products to design custom solutions
• Assist the sales process by providing technical knowledge and architecture assessments
• Champion products internally within the sales organization
• Provide feedback from the field to help improve processes
• Deploy and manage Proofs of Concepts for enterprise customers
• Serve as part of the Sales Engineering team supporting the technical sales process
• Provide customers with well-architected solutions that meet current needs and can grow with them

• Provide product demonstrations for potential customers, consultants and channel partners
• Leverage products to design custom solutions
• Assist the sales process by providing technical knowledge and architecture assessments
• Champion products internally within the sales organization
• Provide feedback from the field to help improve processes
• Deploy and manage Proofs of Concepts for enterprise customers
• Serve as part of the Sales Engineering team supporting the technical sales process
• Provide customers with valuable, well-architected solutions that meet current needs and can grow with them
• Collaborate with team members and support colleagues through training, coaching, and mentoring

• Lead the design and development of custom solutions using Dynamics 365, Power Platform, and Azure
• Develop C# CRM plugins, cloud flows, JavaScript/TypeScript front-end components, and RESTful APIs
• Design integration processes using Azure Logic Apps, Azure Functions, and Service Bus
• Design, build, and implement agents in Copilot Studio for operational and customer-facing scenarios
• Guide best practices for the Dynamics 365 Web API, webhooks, and virtual entities
• Enforce secure design patterns, including OAuth and API management
• Participate in DevOps automation using Azure DevOps, including CI/CD pipelines and deployment strategies

Software Developer – Dynamics, Power Platform

• Process merchandise returns promptly and accurately
• Record RMA returns in CRM/ERP systems
• Review customer inquiries regarding orders, shipping, and returns
• Take appropriate action to repair or replace products
• Review return reasons and validate issues reported by the Technical Support team
• Identify discrepancies, issues, and opportunities for improvement with internal departments, vendors, and manufacturers
• Resolve return-related discrepancies and order issues
• Complete assigned special projects

RMA Specialist

Account Executive

• Serve as the primary point of contact for assigned Elite, Unified Elite, Strategic, and National partners
• Develop and maintain partner relationships to drive brand preference and commitment to Genetec’s full solution portfolio
• Provide business planning, CRM forecasting, and strategy development for long-term profitable growth
• Advise partners on Genetec’s security, software, and SC SaaS product portfolio, use cases, and differentiators
• Conduct business reviews, identify growth opportunities, and expand partner adoption of Genetec solutions
• Encourage partner use of the Genetec Partner Portal for resources, deal management, training, certification, and marketing tools
• Educate and coach partners on SC SaaS positioning, value propositions, competitive differentiation, and objection handling
• Track SC SaaS engagement, pipeline development, adoption metrics, and closed deals
• Collaborate with sales engineers, product marketing, LMS training, bid support, and professional services
• Deliver product demonstrations, coaching, and structured partner onboarding
• Monitor partner pipelines, support deal acceleration, and create joint go-to-market and business development strategies
• Forecast and report sales activities in the CRM
• Collaborate with Inside Sales Representatives and provide mentorship when appropriate
• Facilitate partner communication with internal teams to resolve issues and provide technical guidance
• Attend industry conferences and partner sites
• Monitor the competitive landscape and identify risks and opportunities

Partner Account Executive

Technical Trainer

• Deliver technical training to Genetec customers, resellers, distributors, and internal staff
• Update existing training materials to reflect changes in new product releases
• Create training presentations, manuals, course outlines, and digital reference materials
• Contribute to improving training documentation and tools
• Maintain current, in-depth knowledge of Genetec products and functionality
• Participate in classroom setup, lab and exam grading, and course question follow-up
• Facilitate instructor-led technical courses using servers, clients, networks, and devices
• Facilitate online instructor-led courses using a cloud-based virtual environment and LMS
• Communicate course feedback to internal teams to support process and product improvements
• Convey technical knowledge to audiences ranging from end users to administrators
• Prepare for future training sessions and update training content from a home office
• Travel frequently within the assigned commercial territory and occasionally overseas