Technical Support Engineer

Genetec

. Provide post-sales technical support to customers via phone, email, text chat, and on-site support .

Posted 10/28/2026full-timeRemote • South KoreaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive knowledge of Genetec solutions and provides exceptional post-sales technical support, ensuring timely resolution of customer issues while maintaining strong relationships. Proficient in troubleshooting hardware and software issues, with a solid understanding of networking principles and IP-based security systems.

Highest-signal resume keywords

Post-Sales Technical SupportTroubleshooting SkillsGenetec Solutions KnowledgeCCNA QualificationCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Operating Systems AdministrationNetworking PrinciplesSQL Database ManagementCCTV System TroubleshootingIP Protocols UnderstandingServer Virtualization ConceptsProgramming with C#Active Directory ManagementTechnical DocumentationGenetec Systems Installation

Soft Skills

Analytical SkillsTeam PlayerFlexible AttitudeStrong Sense of UrgencyCommunication Skills

Tools & Technologies

Genetec Trouble Ticket SystemCRM ToolIISGPOPerformance Monitoring ToolsNetworking EquipmentSAN/NAS/iSCSI StorageVMwarePowerShellVBScript

Certifications & Qualifications

CCNAMCSESQL Server CertificationVMware Certification

Industry Keywords

Physical Security EnvironmentIP-Based Video Security SystemsAccess Control SystemsVehicle License Plate RecognitionCCTV

Tech Stack

Tools & technologies

MS SQL ServerSQLVMware

About the role

Key responsibilities & impact

Provide post-sales technical support to customers via phone, email, text chat, and on-site support
Diagnose and solve complex issues and service outages using software tools
Resolve problems in compliance with established processes
Escalate critical customer-related issues through proper channels
Ensure timely resolution of customer issues
Collaborate with Technical Support specialists and R&D engineers
Develop and maintain relationships with new and existing customers
Develop and maintain extensive working knowledge of Genetec solutions
Contribute to the evolution of Genetec software and support processes
Participate in technical documentation and knowledge base article creation
Document field issues in Genetec’s trouble ticket system and CRM tool
Install, audit, assess, maintain, and support Genetec systems on customer premises
Provide on-site and off-site professional services, including proof-of-concept, technical support, system deployment and commissioning, training, audits, status assessments, and implementation, integration, training, and change-request consulting
Act as a liaison between Genetec and its customers
Define product and functional requirements from customer feedback and facilitate customer-specific product development
Report to the Team Lead Technical Support, Rest of Asia, with a dotted line to the Country Manager, South Korea

Requirements

What you’ll need

Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent
At least 5 years work experience in a related role
Strong analytical and troubleshooting skills in both hardware and software
Flexible, with a “can do” attitude, able to multitask, with an ability to manage priorities
Experience in customer service, technical support, and project management
Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software
Strong team player while possessing the autonomy to manage his own workload
Experience in physical security environment
CCNA qualification
Basic verbal and written communication in English
Must possess a valid driver’s license and passport
Excellent administration and troubleshooting knowledge of Windows operating systems, including Active Directory, file sharing, IIS, clustering, GPO, and performance monitoring
Excellent knowledge of networking principles and IP protocols
Experience configuring and troubleshooting networking equipment such as switches and routers
Experience working with IP-based video security systems, CCTV, or access control
Experience working with SQL databases
Clear understanding of TCP, IP, and UDP protocol stack
Understanding of SAN, NAS, and iSCSI network storage principles and best practices
Understanding of server virtualization concepts
Programming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies is advantageous
Microsoft SQL Server administration experience is advantageous
MCSE, SQL Server, VMware, or similar technical professional certifications are advantageous
Experience deploying and troubleshooting CCTV and access control systems is advantageous
Understanding of vehicle license plate recognition systems and related technologies is advantageous

Benefits

Comp & perks

Collaborative culture and mutual respect
Opportunities to learn and grow in the role
Potential to maximize professional development
Remote work in South Korea
Any other languages considered a strong asset
Travel up to 35% for field engineering assignments