Technical Writer

Genetec

. Work as part of a team, writing in a common style .

Posted 10/6/2026full-timeMontreal • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical writing, including the ability to communicate complex information effectively to diverse audiences. Proficient in DITA and XML-based authoring tools, with a strong foundation in content development and user interface design.

Highest-signal resume keywords

Technical WritingContent DevelopmentFluency In French And EnglishDITA And XML-Based Authoring ToolsVideo Editing Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical WritingContent Guidelines DevelopmentStructured AuthoringSingle SourcingContent ReuseUser Interface DesignComplex Technical Information CommunicationPlanning And PrioritizationHigh-Quality Content DeliveryPortfolio Development

Soft Skills

CollaborationStakeholder CommunicationFeedback IncorporationCoaching And Onboarding

Tools & Technologies

DITAXML-Based Authoring ToolsCaptivateCamtasia

Industry Keywords

Technical Writing MethodsContent Development TrendsUser Interface ReviewsCustomer Support InteractionContent Creation

About the role

Key responsibilities & impact

Work as part of a team, writing in a common style
Collaborate with content creators to develop and document content guidelines
Understand complex technical concepts by testing software and interviewing developers and technical support teams
Gather and incorporate feedback from internal and external customers
Design and create text and graphics to help customers become self-sufficient and reduce support calls
Participate in user interface reviews to make products easier to use
Interact with developers, customer support, marketing, and training teams
Receive coaching and onboarding training on products, tools, and processes

Requirements

What you’ll need

5 years of experience in a similar role
Proven ability to communicate complex technical information to different types of audiences
Ability to plan, prioritize, and deliver high-quality content
Comfortable communicating with a variety of stakeholders and subject matter experts
Knowledge of technical writing methods, trends, and technologies, including structured authoring, single sourcing, and content reuse
Fluency in French and English, both spoken and written
DITA and XML-based authoring tools (asset)
Video editing tools such as Captivate and Camtasia (asset)
Portfolio of written and visual work (asset)
Bachelor’s degree in Technical Writing, Computer Science, Computer Engineering, or an equivalent combination of education, training, and experience (asset)

Benefits

Comp & perks

Attractive compensation package
Tuition reimbursement program
Work-life balance through a flexible work schedule
Subsidized meals at our amazing Bistro (Les Cordons Bleus)
Free, unlimited coffee and fruit
Free parking for all employees
On-site fitness facility with a personal trainer, as well as multiple health and wellness workshops