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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in technical training and enablement, with expertise in enterprise software, cloud technologies, and cybersecurity. Capable of developing and implementing effective training strategies while ensuring high-quality delivery and continuous improvement.
Highest-signal resume keywords
Technical Training LeadershipEnterprise Software ExpertiseCloud Technologies KnowledgeInstructor-Led Training DeliveryCustomer Education Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical TrainingTechnical EnablementAdult Learning PrinciplesPerformance ManagementKPI DevelopmentCybersecurityNetworkingIntegrated Hardware EnvironmentsTraining Strategy DevelopmentContinuous Improvement
Soft Skills
CoachingCommunicationPresentationInfluencingStakeholder Management
Tools & Technologies
LMS PlatformsVirtual Training EnvironmentsCloud-Based TrainingCRM SystemsModern Learning Technologies
Industry Keywords
Security IndustryCustomer EducationProfessional ServicesTechnical CoursesTraining Delivery Outcomes
About the role
Key responsibilities & impact- Lead, coach, and develop the Americas technical trainer team
- Participate in the recruitment, selection, onboarding, and professional development of technical trainers and team leads
- Establish ramp-up, onboarding support, co-training, and train-the-trainer plans
- Maintain an in-depth knowledge of Genetec products, solutions, technical courses, delivery methods, and certification paths
- Own regional training delivery outcomes, including quality, trainer readiness, productivity, and certification results
- Ensure the consistent application of global standards for facilities, equipment, cloud infrastructure, delivery, assessment, and certification
- Develop and implement the training delivery strategy for the Americas
- Forecast trainer capacity and skills requirements
- Deliver or oversee train-the-trainer activities
- Advise on complex, customized, enterprise, or strategic training projects
- Collaborate with Sales, Product, and Customer Experience teams to develop effective training approaches
- Monitor learner and customer feedback and implement continuous improvement actions
- Provide reports on regional activities, KPIs, risks, staffing, capacity, customer issues, and progress
- Represent Learning and Training Services in customer discussions, business reviews, cross-functional initiatives, and events
- Contribute to planning, budgeting, QBRs, modernization initiatives, and the transition toward continuous, personalized learning experiences
Requirements
What you’ll need- 5+ years of experience in technical training, technical enablement, customer education, professional services, or a related customer-facing technical field, including demonstrated people leadership experience
- Experience leading distributed or regional teams and managing performance through objectives, coaching, development plans, and measurable KPIs
- Strong technical expertise in enterprise software, networking, cloud technologies, cybersecurity, and integrated hardware environments; experience in the security industry is an asset
- Demonstrated experience delivering instructor-led technical training and applying adult learning and facilitation principles
- Strong customer and stakeholder management skills, including the ability to advise Sales and Customer Experience teams on complex or customized training needs
- Ability to use operational, learner, and customer data to identify trends, prioritize improvement initiatives, and communicate decisions
- Excellent communication, presentation, coaching, and influencing skills within a global, matrixed organization
- Experience with LMS platforms, virtual or cloud-based training environments, CRM systems, and modern learning technologies
- Ability to travel throughout the Americas as required by the business
- Fluent in French and English, both verbal and written
Benefits
Comp & perks- Attractive compensation package
- Training Tuition Reimbursement Program
- Work-life balance with a flexible working schedule
- Subsidized meals in our amazing Bistro (Les Cordons Bleus)
- Free, unlimited coffee and fruit
- Private, free parking for all employees
- Onsite fitness facility with a personal trainer, along with multiple health and wellness workshops