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Genki

Junior/Mid-Level Customer Care Agent

Genki

. Provide friendly, clear, and professional support via email, chat and phone .

Posted 11/9/2026full-timeRemote • Mexico, Colombia, BrazilJunior💰 €2,250 - €2,750 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on effective communication, problem-solving, and process improvement. Proficient in guiding customers through inquiries and onboarding while maintaining a friendly and professional demeanor.

Highest-signal resume keywords
Customer Care ExperienceFluent In EnglishStrong Communication SkillsProblem-Solving AbilityRemote Work Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Empathetic PersonalityHelpful AttitudeCalm Under Pressure
Industry Keywords
Customer SupportOnboardingAccount ManagementClaims AssistancePayment InquiriesProcess ImprovementKnowledge Base Content

About the role

Key responsibilities & impact
  • Provide friendly, clear, and professional support via email, chat and phone
  • Assist customers with inquiries about products, claims, payments, and account management
  • Guide customers through onboarding, data changes, and policy updates
  • Escalate complex issues to managers or specialists when necessary
  • Collaborate with colleagues to ensure quick and accurate responses
  • Contribute to improving support processes and knowledge base content

Requirements

What you’ll need
  • Monday–Friday, 3 PM – 12 AM Berlin time
  • Available to start no later than 1 January 2027
  • At least one year of experience in customer care/support
  • Fluent in English
  • Helpful, empathetic, and kind personality, with strong communication skills
  • Enjoy helping people solve problems while staying calm
  • Ability to quickly understand customer needs and find optimal solutions
  • Familiarity and comfort with working remotely

Benefits

Comp & perks
  • Full-time remote position
  • Initial salary of €2.250 per month
  • Work from anywhere in the world as long as you can serve the required support hours
  • Salary progression and bonuses
  • Make a meaningful contribution to people's lives
  • 25 paid vacation days per year